Onsite Desktop Support Engineer - Plymouth

Computacenter AG & Co. oHG; Plymouth; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Computacenter is seeking an Onsite Desktop Support Engineer to provide hands-on IT support in Plymouth. You will resolve incidents, fulfill service requests and ensure users receive a responsive, high-quality support experience in a busy customer environment.

You’ll work on 2nd line incident resolution, hardware and software installs, and coordinate with Level 3 teams to keep SLA targets. A UK driving license and SC clearance may be required.

Qualifications

• Proven experience supporting Windows 10/11 and Office 365.
• Experience with ITSM tooling such as ServiceNow.
• 2nd line support experience and incident resolution to SLA.
• Good written and verbal customer communication skills.

Responsibilities

• Undertake incident and request tasks.
• Provide 2nd line resolution for incidents per SLA.
• Maintain a <2% incident per month target.
• Complete assigned work within agreed timescales.
• Undertake project tasks with internal/external PMs.
• Handle non-standard requests within timescales.
• Coordinate with Level 3 teams for major issues.
• Resolve hardware, software, printers and network issues.

Skills

Windows 10/11

Customer service

Networking basics

LAN/WAN/Wi-Fi

Active Directory

VPN

SC Clearance

UK Driving Licence

Tools

ServiceNow

SCCM

Active Directory

DHCP/DNS

Office 365

Printers

Job description

Onsite Desktop Support Engineer - Plymouth

Location: GBR - Mobile Eng | Job-ID: 220818 | Contract type: Standard | Business Unit: Technicians

Life on the team
We’re looking for a Desktop Support Engineer to provide hands-on technical support across a busy customer environment. You’ll play a key role in resolving incidents, fulfilling service requests and ensuring users receive a responsive, high-quality support experience.

Location: Plymouth (onsite full time)

What you’ll do

• Undertake incident and request tasks
• Possess 2nd line responsibility for resolving incidents to SLA
• Maintain a <2% incident per month target
• Be responsible for the completion of assigned works within allocated timeframes
• Undertake Project Tasks, supporting both internal and external Project Managers
• Undertake Non-Standard Requests tasks to agreed timescales
• Proactively communicate and coordinate with Level 3 teams to highlight major level issues
• Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
• Install & configure software and hardware

What you’ll need

• An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
• Experience handling LTSC Channels and KIOSK is highly desirable
• Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
• Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
• An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
• Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
• Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
• Excellent customer interface and customer service skills
• Some flexibility with working hours when needed
• Full UK Driving License
• SC Cleared or required to undertake SC Clearance

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter