Onsite Desktop Support Engineer: Windows & Devices

Computacenter; Preston; On-site; GBP 32,000 - 42,000; Full time

Job summary

Computacenter (Preston) is seeking a Desktop Support Engineer to deliver hands-on technical support in a busy customer environment. You will resolve incidents, handle requests, and contribute to a high-quality user experience on site.

You’ll work with Windows 10/11, Office and ITSM tools, providing 2nd line support, coordinating with Level 3 teams and ensuring timely completion of tasks and service requests.

Qualifications

• In-depth knowledge of Microsoft Windows OS (Windows 10/11) including build/configuration/registry settings.
• Desirable experience with LTSC Channels and KIOSK environments.
• Basic understanding of SCCM, Active Directory and ITSM processes.

Responsibilities

• Handle incidents and service requests to resolve issues.
• Provide 2nd line support and meet SLA targets.
• Maintain incident volume below 2% per month.
• Complete assigned tasks within defined timescales.
• Support project tasks for internal/external PMs.
• Address non-standard requests within agreed timescales.
• Communicate with Level 3 teams for major issues.

Skills

Windows OS

Microsoft Office

SCCM

Active Directory

ServiceNow

Networking

MS Exchange/Outlook

Printers/Peripherals

Security clearance (SC)

Tools

SCCM

Active Directory

ServiceNow

VPN/Remote Access

Job description

Computacenter (Preston) is seeking a Desktop Support Engineer to deliver hands-on technical support in a busy customer environment. You will resolve incidents, handle requests, and contribute to a high-quality user experience on site.

You’ll work with Windows 10/11, Office and ITSM tools, providing 2nd line support, coordinating with Level 3 teams and ensuring timely completion of tasks and service requests.