Onsite Desktop Support Engineer - Preston

Computacenter; Preston; On-site; GBP 32,000 - 42,000; Full time

Job summary

Computacenter (Preston) is seeking a Desktop Support Engineer to deliver hands-on technical support in a busy customer environment. You will resolve incidents, handle requests, and contribute to a high-quality user experience on site.

You’ll work with Windows 10/11, Office and ITSM tools, providing 2nd line support, coordinating with Level 3 teams and ensuring timely completion of tasks and service requests.

Qualifications

• In-depth knowledge of Microsoft Windows OS (Windows 10/11) including build/configuration/registry settings.
• Desirable experience with LTSC Channels and KIOSK environments.
• Basic understanding of SCCM, Active Directory and ITSM processes.

Responsibilities

• Handle incidents and service requests to resolve issues.
• Provide 2nd line support and meet SLA targets.
• Maintain incident volume below 2% per month.
• Complete assigned tasks within defined timescales.
• Support project tasks for internal/external PMs.
• Address non-standard requests within agreed timescales.
• Communicate with Level 3 teams for major issues.

Skills

Windows OS

Microsoft Office

SCCM

Active Directory

ServiceNow

Networking

MS Exchange/Outlook

Printers/Peripherals

Security clearance (SC)

Tools

SCCM

Active Directory

ServiceNow

VPN/Remote Access

Job description

We’re looking for a Desktop Support Engineer to provide hands-on technical support across a busy customer environment. You’ll play a key role in resolving incidents, fulfilling service requests and ensuring users receive a responsive, high-quality support experience.

Location: Preston (onsite full time)

What you’ll do

• Undertake incident and request tasks
• Possess 2nd line responsibility for resolving incidents to SLA
• Maintain a <2% incident per month target
• Be responsible for the completion of assigned works within allocated timeframes
• Undertake Project Tasks, supporting both internal and external Project Managers
• Undertake Non-Standard Requests tasks to agreed timescales
• Proactively communicate and coordinate with Level 3 teams to highlight major level issues
• Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
• Install & configure software and hardware

What you’ll need

• An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
• Experience handling LTSC Channels and KIOSK is highly desirable
• Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
• Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
• An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
• Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
• Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
• Excellent customer interface and customer service skills
• Some flexibility with working hours when needed
• Full UK Driving License
• SC Cleared or required to undertake SC Clearance