Onsite Desktop Support Engineer - King's Lynn

Computacenter; King's Lynn; On-site; GBP 28,000 - 36,000; Full time

Job summary

Computacenter is seeking an onsite Desktop Support Engineer in King's Lynn, Norfolk. You will provide hands-on technical support across a busy user environment, handling incidents, service requests, and escalating as needed. The role requires strong customer service and a proactive approach to problem resolution.

You will work onsite full‑time, supporting Windows 10/11, Office, and related IT services, with duties spanning incident handling, network connectivity, and end-user hardware support.

Qualifications

• In-depth knowledge of Microsoft Windows OS (Windows 10/11) and Office applications.
• Experience with LTSC Channels and KIOSK is desirable.
• Basic understanding of SCCM/Active Directory and IT service models.

Responsibilities

• Handle incidents and service requests and resolve to SLA targets.
• Provide 2nd line support for incident resolution.
• Aim for <2% monthly incident rate and complete tasks within timeframes.

Skills

Windows OS

SCCM/Active Directory

ITSM ServiceNow

Networking (LAN/WAN/Wi‑Fi)

VPN/Remote connectivity

Microsoft Exchange/Outlook

Customer service

2nd line support

UK Driving License

SC Clearance

Tools

ServiceNow

Job description

Onsite Desktop Support Engineer

Life on the team

We’re looking for a Desktop Support Engineer to provide hands‑on technical support across a busy customer environment. You’ll play a key role in resolving incidents, fulfilling service requests and ensuring users receive a responsive, high‑quality support experience.

Location: King's Lynn, Norfolk (onsite full time)

What you’ll do

• Undertake incident and request tasks
• Possess 2nd line responsibility for resolving incidents to SLA
• Maintain a <2% incident per month target
• Be responsible for the completion of assigned works within allocated timeframes
• Undertake Project Tasks, supporting both internal and external Project Managers
• Undertake Non-Standard Requests tasks to agreed timescales
• Proactively communicate and coordinate with Level 3 teams to highlight major level issues
• Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
• Install & configure software and hardware

What you’ll need

• An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
• Experience handling LTSC Channels and KIOSK is highly desirable
• Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
• Networks experience to include an understanding of LAN/WAN/vLAN and Wi‑Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
• An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
• Computer peripherals - including but not limited to printers (including MFD’s), display screens, docking stations, port replicators, cameras and scanners
• Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
• Excellent customer interface and customer service skills
• Some flexibility with working hours when needed
• Full UK Driving License
• SC Cleared or required to undertake SC Clearance