Onsite Desktop & Network Support Engineer - Rugby

Blupace Tech; Rugby; On-site; GBP 28,000 - 36,000; Full time

Job summary

BlupaceTech in Rugby is seeking a Band 2 engineer with 3+ years of experience for dispatch and backfill work. This is an onsite opportunity with potential travel to Birmingham for additional support.

The role requires 24x7 coverage and does not provide sponsorship. The engineer will deliver advanced IT, network and infrastructure support, act as escalation point, ensure stability, availability and security of critical services, and work with MAC/Intel laptops with Windows OS.

Qualifications

• Strong experience in IT infrastructure, network operations or senior onsite engineering.
• Strong knowledge of TCP/IP, switching, VLANs, Wi-Fi, DHCP, DNS and network troubleshooting.
• Experience with network monitoring, incident response and infrastructure management.
• Knowledge of security baselines, change management and CAB processes.
• Strong RCA, problem-solving and technical documentation skills.
• Experience managing third-party technology vendors.
• Experience in warehouse, logistics or other operational environments is desirable.
• Strong communication, stakeholder-management and mentoring skills.
• Ability to work independently during critical incidents.

Responsibilities

• Provide advanced troubleshooting and resolution for IT, network, infrastructure and warehouse IT technology incidents.
• Act as the technical escalation point and lead resolution of complex and major incidents.
• Monitor and troubleshoot network infrastructure, Wi-Fi, DHCP, DNS, RADIUS and network device health.
• Support IDF/MDF infrastructure, network devices, APs and associated infrastructure.
• Perform approved network changes, baseline deployments, security compliance remediation and firmware activities, including CAB coordination (if required).
• Provide advanced support for computers, printers, Cameras, meeting room devices and other end user specific operational technology.
• Support IT asset lifecycle activities including technical acceptance, ITAM, inventory, audits and lifecycle replacement.
• Maintain technical SOPs, baselines and operational standards.
• Coordinate technical activities with network, IT, infrastructure, and specialist vendors and validate vendor work.
• Perform incident trend analysis, RCA/problem management and continuous improvement.
• Provide technical guidance to end users.
• Support 24x7 monitoring and incident response for critical IT services.
• Ensure all activities comply with security, change management, operational and health & safety requirements.

Skills

IT infrastructure

Network operations

Onsite engineering

Troubleshooting

Vendor management

Communication

Incident response

Job description

BlupaceTech in Rugby is seeking a Band 2 engineer with 3+ years of experience for dispatch and backfill work. This is an onsite opportunity with potential travel to Birmingham for additional support.

The role requires 24x7 coverage and does not provide sponsorship. The engineer will deliver advanced IT, network and infrastructure support, act as escalation point, ensure stability, availability and security of critical services, and work with MAC/Intel laptops with Windows OS.