IT Desk Support – Full Time – Rugby

Catering; Rugby; On-site; GBP 41,000 - 48,000; Full time

Job summary

Catering in Rugby is seeking an IT Desktop Support contractor to oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The role requires knowledge of computer hardware, software, and network maintenance, helping improve efficiency and growth.

You will serve new commercial sites, support workplace IT needs, and act as an IT concierge for end users across the campus. The position is 6 months, 37 hours per week, paying £30-£35 per hour.

Qualifications

• Experience in IT operations support.
• Strong customer-facing communication.
• Ability to work across multiple sites.
• Experience with Windows/macOS environments.
• Familiarity with IT security policies.

Responsibilities

• Serving new commercial sites with network installation and connectivity.
• Supporting commercial sites with workplace IT issues.
• Provide end-user troubleshooting and IT concierge service.
• Respond to issues by phone, email, in person, or chat.
• Determine best troubleshooting solutions based on issue details.
• Walk customers through troubleshooting steps.
• Be focal point for local IT issues including client, mobility, wireless, AV, conference room, Telepresence and connectivity.
• Maintain/incidents in ticket queue.
• Partner with Digital Workplace Solutions Team on new technology introduction projects.
• Onsite hands and eyes support for other IT teams.
• Ensure policies and standards related to IT security and compliance are met.
• Deliver customer service approach for IT support for corporate and onsite clients.
• Analyze and resolve complex hardware/software issues.
• Communicate policies and procedures to customers.
• Establish working relationships with customers.
• Identify and resolve problems in stressful situations.
• Communicate technical information to audiences at all levels.
• Be a participative member of various teams.
• Perform other duties as specified by leadership.

Skills

Hardware knowledge

Software knowledge

Network maintenance

Training

Communication

Tools

Microsoft Teams

Telepresence equipment

Cisco Telepresence

Networking equipment

Server administration basics

Job description

IT Desktop Support
£30-35 p/h
Rugby
6 months
37 hours per week

Role Summary

In this role, the support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge. Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth.

Responsibilities

• Serving new commercial sites (customer sites) in regard of network installation and site connectivity.
• Supporting commercial sites in their needs in regard of workplace support and IT issues.
• Act as IT concierge service to provide end users skilled troubleshooting for all their open IT issues.
• Respond to issues over the phone, via email, in person, or through online chats
• Determine the best troubleshooting solutions or processes based on the issue and details provided by customers
• Walk customers through troubleshooting and problem-solving processes
• Focal point for customer interaction and support for all local IT issues including client, mobility, wireless, AV, conference room, Telepresence and physical connectivity
• Maintain/resolve all open incidents/tasks within ticket queue in a timely manner.
• Partner with Digital Workplace Solutions Team on new technology introduction projects to ensure the campus is prepared to deploy and support the new solutions.
• Onsite hands and eyes support for other IT teams.
• Ensure all business policies and standards related to client services and IT security and compliance are being met.
• Deliver a customer service approach for IT support issues for Corporate and on-site clients, using any available and approved tools and resources.
• Analyze and resolve complex hardware and software issues.
• Be a resource and guidance for customers with regards to Digital Workplace Team policies and procedures
• Establish working relationships with customers.
• Identify and resolve problems, applying knowledge in complex, difficult or stressful situations.
• Communicate, orally and in writing, technical information to audiences at all levels of the organization.
• Be a participative member of various teams
• Perform all other duties as specified by leadership team.

Technical Expertise

• Different OS like Windows 10 and 11 / MAC OS
• Microsoft Teams / unified communications technologies
• AV Cisco Telepresence equipment
• Local Network infrastructure management (switches, firewalls,)
• Servers’ administration basic knowledge
• Management of small projects

Business Acumen

• Experience in mission critical IT operations support environments
• Ability to effectively interface with all levels of the organisation and external customers
• Experience working in a global organisation

Personal Attributes

• Strong problem-solving and analytical skills
• Openness to learning new technologies
• Strong listening skills
• Ability to manage multiple, simultaneous tasks, client relationships and expectations
• Excellent written and oral communication skills
• Patience and interpersonal skills to successfully help all clients
• Strong team player – collaborates well with others to solve problems and actively incorporates
• Effective problem identification and solution skills
• Proven analytical and organizational ability
• High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment
• Customer service focused
• Proactive attitude to anticipate business needs and risks
• Capacity to propose innovative technical solutions

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!

Salary: £30 – £35/hour

Job Type: Contract

Location: Rugby, Warwickshire