Onsite Desktop & Mobile Support Engineer (West Midlands)

Gazelle Global; West Midlands; On-site; GBP 30,000 - 40,000; Full time

Job summary

Gazelle Global is seeking a Desktop Support Engineer for a 6-12 month contract in West Midlands. This role supports a major mobile application rollout and includes hands-on user support for mobile devices and digital workplace services.

The ideal candidate will have experience in troubleshooting, strong communication skills, and a full UK driving licence. Responsibilities include technical assistance, incident management, and working closely with IT teams to enhance user experience.

Qualifications

• Hands-on experience in mobile device and application support.
• Strong troubleshooting skills for MFA and authentication issues.
• Proficient in password resets and Office 365 support.

Responsibilities

• Support users during mobile app deployment and onboarding.
• Troubleshoot application, access and authentication issues.
• Provide onsite technical support and incident resolution.

Skills

Mobile device and application support

MFA registration and authentication troubleshooting

Password resets, account unlocks and Office 365 support

BYOD and Wi-Fi connectivity support

Incident management, problem management and ticket resolution

Hardware support including laptops, desktops, printers and meeting room technology

Strong customer-facing and communication skills

Full UK driving licence

Job description

Gazelle Global is seeking a Desktop Support Engineer for a 6-12 month contract in West Midlands. This role supports a major mobile application rollout and includes hands-on user support for mobile devices and digital workplace services.

The ideal candidate will have experience in troubleshooting, strong communication skills, and a full UK driving licence. Responsibilities include technical assistance, incident management, and working closely with IT teams to enhance user experience.