Desktop Support Engineer

Gazelle Global; West Midlands; On-site; GBP 30,000 - 40,000; Full time

Job summary

Gazelle Global is seeking a Desktop Support Engineer for a 6-12 month contract in West Midlands. This role supports a major mobile application rollout and includes hands-on user support for mobile devices and digital workplace services.

The ideal candidate will have experience in troubleshooting, strong communication skills, and a full UK driving licence. Responsibilities include technical assistance, incident management, and working closely with IT teams to enhance user experience.

Qualifications

• Hands-on experience in mobile device and application support.
• Strong troubleshooting skills for MFA and authentication issues.
• Proficient in password resets and Office 365 support.

Responsibilities

• Support users during mobile app deployment and onboarding.
• Troubleshoot application, access and authentication issues.
• Provide onsite technical support and incident resolution.

Skills

Mobile device and application support

MFA registration and authentication troubleshooting

Password resets, account unlocks and Office 365 support

BYOD and Wi-Fi connectivity support

Incident management, problem management and ticket resolution

Hardware support including laptops, desktops, printers and meeting room technology

Strong customer-facing and communication skills

Full UK driving licence

Job description

Desktop Support Engineer (Mobile App & Digital Workplace Support)

6-12 Month Contract | Onsite | West Midlands

We're looking for a hands‑on Desktop Support Engineer to support a major mobile application rollout across multiple UK sites. This is a frontline End User Services role focused on mobile device support, authentication issues, digital workplace services, and user onboarding.

Key Skills & Experience

• Mobile device and application support
• MFA registration and authentication troubleshooting
• Password resets, account unlocks and Office 365 support
• BYOD and Wi‑Fi connectivity support
• Incident management, problem management and ticket resolution
• Hardware support including laptops, desktops, printers and meeting room technology
• Strong customer‑facing and communication skills
• Full UK driving licence required

Responsibilities

• Support users during mobile app deployment and onboarding
• Troubleshoot application, access and authentication issues
• Provide onsite technical support and incident resolution
• Escalate complex issues to relevant support teams
• Work with wider IT teams to improve knowledge articles and user experience
• Support service improvements and reduce repeat incidents