Onsite Courier Training & Onboarding Lead

Evri; Aberdare; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

Evri Group in Hirwaun, Aberdare, UK, is hiring a Courier Training and Onboarding Specialist to onboard couriers and optimise daily operations. You will ensure readiness, compliance and smooth parcel movement across the Final Mile.

The role requires a current UK driving licence, strong problem-solving, and excellent communication in a fast-paced, customer-focused environment. Join a growing team committed to service excellence.

Qualifications

• Current UK driving licence is required.
• Solid understanding of the self-employed courier model.
• Experience in fast-paced, customer-focused operational environments.
• Strong problem-solving, organisation and attention to detail.
• Confident communication and the ability to spot and escalate risks quickly.

Responsibilities

• Onboard new couriers and allocate work effectively.
• Monitor parcel scanning, courier readiness and ensure compliance.
• Address local issues such as late couriers, scanning delays, or missing parcels before escalating.
• Use the Service Tracker to raise timely, transparent escalations when needed.
• Support couriers with manifests, routing, and operational queries.
• Provide daily operational feedback to the Territory Manager to optimise performance.

Skills

Driving licence

Self-employed courier model

Operational experience

Problem solving

Attention to detail

Communication

Job description

Evri Group in Hirwaun, Aberdare, UK, is hiring a Courier Training and Onboarding Specialist to onboard couriers and optimise daily operations. You will ensure readiness, compliance and smooth parcel movement across the Final Mile.

The role requires a current UK driving licence, strong problem-solving, and excellent communication in a fast-paced, customer-focused environment. Join a growing team committed to service excellence.