Courier Training & Onboarding Champion

Evri; Crewe; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

Evri Group is seeking a Courier Training and Onboarding Specialist in Crewe/Stoke area to support onboarding of couriers and ensure efficient daily operations. The role involves guiding couriers, monitoring readiness, and resolving issues to maintain service quality across the Final Mile.

The successful candidate will have a current UK driving licence, strong problem-solving skills, and a customer-focused mindset to deliver reliable, timely parcel delivery.

Qualifications

• Current UK driving licence and awareness of courier operations.
• Understanding of self-employed courier model.
• Experience in fast-paced, customer-focused environments.
• Strong problem-solving, organisation, and attention to detail.
• Confident communication and risk awareness.

Responsibilities

• Support onboarding of new couriers and allocate work effectively.
• Monitor parcel scanning, courier readiness and ensure compliance throughout the process.
• Address local issues such as late couriers, scanning delays, or missing parcels before escalating.
• Use the Service Tracker to raise timely, transparent escalations when needed.
• Support couriers with manifests, routing, and operational queries.
• Provide daily operational feedback to the Territory Manager to optimise performance.

Skills

Driving licence

Self-employed model

Customer-focused

Problem solving

Attention to detail

Communication skills

Job description

Evri Group is seeking a Courier Training and Onboarding Specialist in Crewe/Stoke area to support onboarding of couriers and ensure efficient daily operations. The role involves guiding couriers, monitoring readiness, and resolving issues to maintain service quality across the Final Mile.

The successful candidate will have a current UK driving licence, strong problem-solving skills, and a customer-focused mindset to deliver reliable, timely parcel delivery.