Final Mile Courier Ops Specialist - On-Site Lead

EVRi International; Wales; On-site; GBP 18,000 - 26,000; Full time

Job summary

Evri Group is seeking a Courier Service Specialist to be the on-site champion of our Final Mile operations in Hirwaun. You will support onboarding, allocate work, monitor parcel scanning, and ensure compliance across the delivery unit.

Join a fast-paced, customer-focused team where problem-solving, organisation and clear communication keep parcels moving. You will address issues, escalate when needed, and help optimise daily performance for a superior customer experience.

Qualifications

• Current UK driving licence is required.
• Understanding of the self-employed courier model.
• Experience in a fast-paced, customer-focused operational environment.
• Strong problem-solving, organisation and attention to detail.
• Confident communication skills and ability to spot and escape risks quickly.

Responsibilities

• Be the on-site champion keeping the Delivery Unit running like clockwork.
• Support onboarding of new couriers and allocate work effectively.
• Monitor parcel scanning, courier readiness and ensure compliance.
• Address local issues such as late couriers, scanning delays, or missing parcels and escalate when needed.
• Use the Service Tracker to raise timely, transparent escalations when needed.
• Support couriers with manifests, routing, and operational queries.
• Provide daily operational feedback to the Territory Manager to optimise performance.

Skills

Current UK driving licence

Self-employed courier model

Fast-paced, customer-focused operating

Problem-solving

Organisational skills

Attention to detail

Effective communication

Risk awareness

Tools

Service Tracker

Job description

Evri Group is seeking a Courier Service Specialist to be the on-site champion of our Final Mile operations in Hirwaun. You will support onboarding, allocate work, monitor parcel scanning, and ensure compliance across the delivery unit.

Join a fast-paced, customer-focused team where problem-solving, organisation and clear communication keep parcels moving. You will address issues, escalate when needed, and help optimise daily performance for a superior customer experience.