Onsite Clinic Administrator - Patient Scheduling

Bupa; Topsham; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Viva wellbeing programme

Flexible working

25 days holiday per year

Pension plan

Life insurance

Annual Bonus Scheme

Season ticket loan / cycle2work

Online discounts

Disability Confident Employer

Job summary

Bupa Health Centre in Exeter is seeking a highly motivated administrator to join our onsite team. This permanent, full-time role (Mon–Fri) offers a salary of £26,800 per year and involves welcoming patients, handling requests, and coordinating appointments to ensure a smooth patient experience.

You will contribute to high-quality customer service, follow data protection protocols, and support day-to-day clinic operations while maintaining accurate records and professional conduct.

Qualifications

• Experience delivering exceptional client-focused customer service in person (retail, hospitality or similar).
• Brilliant interpersonal and communication skills; able to build rapport quickly.
• Great time management and flexibility; switch tasks and support where needed.
• Excellent attention to detail and solid computing skills including Microsoft Office.

Responsibilities

• Welcome each patient as they enter the Bupa Centre.
• Respond to all patients requests professionally and in a personable, accurate and timely manner.
• Handle all patient interactions with hospitality and professionalism; resolve complaints; assist inquiries about clinic services and hours.
• Maintain data protection by following Bupa protocols.
• Schedule patient appointments.
• Handle multi-line phone system; answer calls, schedule appointments, respond to email, ensure clear communication with patients and staff.
• Ensure working and customer areas are safe.
• Perform financial administrative duties.
• Maintain accurate records.

Skills

Customer service

Interpersonal skills

Time management

Attention to detail

Microsoft Office

Tools

Microsoft Office

Job description

Bupa Health Centre in Exeter is seeking a highly motivated administrator to join our onsite team. This permanent, full-time role (Mon–Fri) offers a salary of £26,800 per year and involves welcoming patients, handling requests, and coordinating appointments to ensure a smooth patient experience.

You will contribute to high-quality customer service, follow data protection protocols, and support day-to-day clinic operations while maintaining accurate records and professional conduct.