Administrator

Bupa; Greater Manchester; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Leave buy/sell

Bupa health insurance

Enhanced pension

Life assurance

Viva wellbeing programmes

Gym discounts

Discounts on retail/travel/leisure

Learning and development opportunities

Job summary

Bupa Manchester is looking for a professional Administrator to join our clinic team. You will welcome customers, handle enquiries, support administrative processes, and work closely with clinical colleagues to deliver a seamless service throughout the patient journey.

As the first point of contact, you will manage reception duties, answer calls and emails, maintain an organised waiting area, and ensure documentation is accurate and dispatched within agreed timescales, in a busy on-site clinic.

Qualifications

• Experience in a customer-facing environment
• Proven ability to build strong customer relationships
• Excellent verbal and written communication skills
• Experience handling enquiries face-to-face, by telephone and via email
• Strong organisational and time management skills
• Ability to work in a fast-paced environment while maintaining detail
• Experience working towards individual and team targets
• Proficiency with Microsoft Office applications and customer management systems

Responsibilities

• Greeting and welcoming customers in a professional and friendly manner
• Supporting customers throughout their visit, ensuring a positive and seamless experience
• Answering, screening, and directing incoming telephone enquiries
• Proactively managing centre mailboxes and responding to emails in a timely manner
• Maintaining a clean, organised, and welcoming reception and waiting area
• Ensuring customer reports and documentation are processed and dispatched within agreed timescales
• Keeping customers informed about procedures, appointments, and services
• Liaising closely with clinical teams to ensure effective service delivery
• Working towards individual and team performance objectives
• Contributing positively to team goals and continuous improvement initiatives

Skills

Customer-facing experience

Relationship building

Communication skills

Microsoft Office

Time management

Attention to detail

Team collaboration

Tools

Microsoft Office

CRM systems

Job description

Manchester, M22 5WX Full Time | 40 Hours per Week (Clinic opening hours are 7am – 8pm Monday – Friday) Salary: £27,900 per annum Fully on-site role as this is a clinic-based role

About Bupa

We Make Health Happen At Bupa, you'll be welcomed, valued, and supported to thrive. We champion diversity and understand the importance of our people reflecting the communities and customers we serve. You'll find an inclusive environment where you can be yourself, surrounded by colleagues who share the same purpose: helping people live longer, healthier, happier lives.

We are looking for a professional and customer-focused Administrator to join our team in Manchester. You will play a vital role in ensuring every customer receives an exceptional experience throughout their journey within the centre, from arrival through to checkout. As the first point of contact, you'll be responsible for welcoming customers, managing enquiries, supporting administrative processes, and working closely with clinical colleagues to deliver a seamless service.

Key Responsibilities

• Greeting and welcoming customers in a professional and friendly manner.
• Supporting customers throughout their visit, ensuring a positive and seamless experience.
• Answering, screening, and directing incoming telephone enquiries.
• Proactively managing centre mailboxes and responding to emails in a timely manner.
• Maintaining a clean, organised, and welcoming reception and waiting area.
• Ensuring customer reports and documentation are processed and dispatched within agreed timescales.
• Keeping customers informed about procedures, appointments, and services.
• Building strong relationships with customers and colleagues.
• Liaising closely with clinical teams to ensure effective service delivery.
• Working towards individual and team performance objectives.
• Contributing positively to team goals and continuous improvement initiatives.

Essential Skills and Experience

• Previous experience in a customer-facing environment.
• Proven ability to build strong customer relationships.
• Excellent verbal and written communication skills.
• Experience handling customer enquiries face-to-face, by telephone, and via email.
• Strong organisational and time management skills.
• Ability to work effectively in a fast-paced environment while maintaining attention to detail.
• Experience working towards individual and team targets.
• Good IT skills, including Microsoft Office applications and customer management systems.
• A positive, resilient, and customer-focused approach.

Benefits

• Equivalent of 25 days holiday, increasing with length of service.
• Option to buy and sell annual leave.
• Bupa health insurance as a benefit in kind.
• Enhanced company pension scheme.
• Life assurance.
• Access to Viva wellbeing initiatives and support programmes.
• Gym discounts and fitness partnerships.
• Retail, travel, and leisure discounts.
• Access to a range of learning and development opportunities.

Why Bupa?

We're a healthcare company with no shareholders, which means our customers are at the heart of everything we do. Our people are united by a shared purpose: helping people live longer, healthier, happier lives while making a better world. We make health happen by being brave, caring, and responsible in everything we do. We encourage all our colleagues to Be You at Bupa.

We champion diversity and believe our workforce should reflect the communities and customers we serve. That's why we actively encourage applications from people of all backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. We aim to offer an interview or assessment to every disabled applicant who meets the minimum criteria for the role. We'll ensure you are treated fairly throughout the recruitment process and will make reasonable adjustments wherever needed.

Time Type: Full time Job Area: Administration Locations: Clinic - South Manchester

Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.