Administrator

Bupa; Manchester; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

25 days holiday

Leave buy/sell annual leave

Health insurance (Bupa) as a benefit

Enhanced pension

Life assurance

Viva wellbeing initiatives

Gym discounts

Discounts (retail, travel, leisure)

Learning and development opportunities

Job summary

Bupa in Manchester is seeking a Centre Administrator to welcome customers, handle enquiries, support admin processes and collaborate with clinical teams to deliver a seamless service. You will be part of a team focused on delivering exceptional customer experiences throughout the journey from arrival to checkout.

The role requires strong communication, organisational skills and the ability to work in a fast-paced environment, with a customer-first mindset.

Qualifications

• Previous experience in a customer-facing environment.
• Excellent verbal and written communication skills.
• Strong organisational and time management skills.
• Experience handling customer enquiries face-to-face, by telephone, and via email.
• Ability to work effectively in a fast-paced environment with attention to detail.
• Experience working towards individual and team targets.
• Good IT skills, including Microsoft Office applications and customer management systems.
• Positive, resilient, and customer-focused approach.

Responsibilities

• Greeting and welcoming customers in a professional and friendly manner.
• Supporting customers throughout their visit, ensuring a positive and seamless experience.
• Answering, screening, and directing incoming telephone enquiries.
• Proactively managing centre mailboxes and responding to emails in a timely manner.
• Maintaining a clean, organised, and welcoming reception and waiting area.
• Ensuring customer reports and documentation are processed and dispatched within agreed timescales.
• Keeping customers informed about procedures, appointments, and services.
• Building strong relationships with customers and colleagues.
• Liaising closely with clinical teams to ensure effective service delivery.
• Working towards individual and team performance objectives.
• Contributing positively to team goals and continuous improvement initiatives.

Job description

We are looking for a professional and customer-focused Administrator to join our team in Manchester. You will play a vital role in ensuring every customer receives an exceptional experience throughout their journey within the centre, from arrival through to checkout. As the first point of contact, you'll be responsible for welcoming customers, managing enquiries, supporting administrative processes, and working closely with clinical colleagues to deliver a seamless service. How You'll Help Us Make Health Happen As a Centre Administrator, you'll support the day-to-day operation of the clinic while delivering outstanding customer service at every stage of the customer journey. Key responsibilities include:

• Greeting and welcoming customers in a professional and friendly manner.
• Supporting customers throughout their visit, ensuring a positive and seamless experience.
• Answering, screening, and directing incoming telephone enquiries.
• Proactively managing centre mailboxes and responding to emails in a timely manner.
• Maintaining a clean, organised, and welcoming reception and waiting area.
• Ensuring customer reports and documentation are processed and dispatched within agreed timescales.
• Keeping customers informed about procedures, appointments, and services.
• Building strong relationships with customers and colleagues.
• Liaising closely with clinical teams to ensure effective service delivery.
• Working towards individual and team performance objectives.
• Contributing positively to team goals and continuous improvement initiatives.
  Previous experience in a customer-facing environment.
• Proven ability to build strong customer relationships.
• Excellent verbal and written communication skills.
• Experience handling customer enquiries face-to-face, by telephone, and via email.
• Strong organisational and time management skills.
• Ability to work effectively in a fast-paced environment while maintaining attention to detail.
• Experience working towards individual and team targets.
• Good IT skills, including Microsoft Office applications and customer management systems.
• A positive, resilient, and customer-focused approach.
  At Bupa, you'll be welcomed, valued, and supported to thrive. We champion diversity and understand the importance of our people reflecting the communities and customers we serve. You'll find an inclusive environment where you can be yourself, surrounded by colleagues who share the same purpose: helping people live longer, healthier, happier lives.
  Our benefits are designed to make health happen for our people. Viva, our global wellbeing programme, supports every aspect of wellbeing, including mental, physical, financial, social, and environmental health.

You’ll enjoy a range of benefits, including:

• Equivalent of 25 days holiday, increasing with length of service.
• Option to buy and sell annual leave.
• Bupa health insurance as a benefit in kind.
• Enhanced company pension scheme.
• Life assurance.
• Access to Viva wellbeing initiatives and support programmes.
• Gym discounts and fitness partnerships.
• Retail, travel, and leisure discounts.
• Access to a range of learning and development opportunities.

Why Bupa? We're a healthcare company with no shareholders, which means our customers are at the heart of everything we do. Our people are united by a shared purpose: helping people live longer, healthier, happier lives while making a better world. We make health happen by being brave, caring, and responsible in everything we do. We encourage all our colleagues to Be You at Bupa. We champion diversity and believe our workforce should reflect the communities and customers we serve. That's why we actively encourage applications from people of all backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. We aim to offer an interview or assessment to every disabled applicant who meets the minimum criteria for the role. We'll ensure you are treated fairly throughout the recruitment process and will make reasonable adjustments wherever needed.

Time Type: Full time