Patient Experience Administrator

Bupa UK; Crawley; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

25 days holiday per year

Bupa health insurance

Enhanced pension plan and life policy

Annual Bonus Scheme

Travel cost support via season ticket/

Employee discounts

Job summary

Bupa UK in Crawley is seeking a dedicated Administrator to join our clinic team on a permanent, full-time basis. You will welcome patients, manage schedules, handle calls and emails, and ensure accurate records in a friendly, professional environment.

The role requires excellent customer service, strong communication, and attention to detail with proficiency in Microsoft Office. Benefits include generous holiday, pension, and health cover options.

Qualifications

• Proven experience delivering exceptional, client focused customer service.
• Brilliant interpersonal and communication skills, able to quickly build rapport and put people at ease.
• Great time management and flexibility to switch tasks and support where needed.
• Excellent attention to detail with solid computing skills.
• Previous administration experience is preferable but not essential.

Responsibilities

• Welcome each patient as they enter the Bupa Centre and respond to requests professionally.
• Handle patient interactions with hospitality and professionalism; assist with inquiries and hours of operation.
• Maintain data protection by following Bupa protocols.
• Scheduling patient appointments.
• Handle multi-phone line system; answer calls, schedule appointments, respond to emails, ensure good communication.
• Ensure working and customer areas are safe.
• Financial administrative duties.
• Accurate records maintained.

Skills

Customer service

Interpersonal skills

Time management

Microsoft Office

Attention to detail

Tools

Microsoft Office

Job description

Bupa UK in Crawley is seeking a dedicated Administrator to join our clinic team on a permanent, full-time basis. You will welcome patients, manage schedules, handle calls and emails, and ensure accurate records in a friendly, professional environment.

The role requires excellent customer service, strong communication, and attention to detail with proficiency in Microsoft Office. Benefits include generous holiday, pension, and health cover options.