Centre Administration

Bupa; Topsham; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Viva wellbeing programme

Flexible working

25 days holiday per year

Pension plan

Life insurance

Annual Bonus Scheme

Season ticket loan / cycle2work

Online discounts

Disability Confident Employer

Job summary

Bupa Health Centre in Exeter is seeking a highly motivated administrator to join our onsite team. This permanent, full-time role (Mon–Fri) offers a salary of £26,800 per year and involves welcoming patients, handling requests, and coordinating appointments to ensure a smooth patient experience.

You will contribute to high-quality customer service, follow data protection protocols, and support day-to-day clinic operations while maintaining accurate records and professional conduct.

Qualifications

• Experience delivering exceptional client-focused customer service in person (retail, hospitality or similar).
• Brilliant interpersonal and communication skills; able to build rapport quickly.
• Great time management and flexibility; switch tasks and support where needed.
• Excellent attention to detail and solid computing skills including Microsoft Office.

Responsibilities

• Welcome each patient as they enter the Bupa Centre.
• Respond to all patients requests professionally and in a personable, accurate and timely manner.
• Handle all patient interactions with hospitality and professionalism; resolve complaints; assist inquiries about clinic services and hours.
• Maintain data protection by following Bupa protocols.
• Schedule patient appointments.
• Handle multi-line phone system; answer calls, schedule appointments, respond to email, ensure clear communication with patients and staff.
• Ensure working and customer areas are safe.
• Perform financial administrative duties.
• Maintain accurate records.

Skills

Customer service

Interpersonal skills

Time management

Attention to detail

Microsoft Office

Tools

Microsoft Office

Job description

Administrator Location: Bupa Health Centre, Aperture West, Pynes Hill, Exeter, EX2 5SP

Contract: Permanent position – Full Time (Monday – Friday)

Hours: (Monday – Friday)

Salary: £26,800 per annum

We make health happen:

This is an exciting opportunity for a highly motivated individual to work onsite for one of Bupa’s prestigious clients.

You will be responsible for ensuring a range of Bupa Clinics UK services are delivered efficiently and in accordance with policy and procedure, all whilst providing an outstanding experience for our customers. You will contribute as a support network in providing outstanding customer service to our customers every time they touch base with us.

How you’ll help us make health happen:

• Welcome each patient as they enter the Bupa Centre.
• Respond to all patients requests professionally and in a personable, accurate and timely manner.
• Handle all patient interactions with the highest level of hospitality and professionalism, resolve patient complaints; assist patient in all inquiries in connection with clinic services and hours of operations.
• Maintains data protection by following Bupa protocols.
• Scheduling patient appointments.
• Handle multi-phone line system, professionally answering calls, scheduling appointments, responding to email, and ensuring great communication with patients and staff.
• Ensure working & customer areas are always safe.
• Financial administrative duties.
• Accurate records maintained.

What you’ll bring:

• Proven experience delivering exceptional, client focused customer service in person such as in retail, hospitality or in a similar role.
• Brilliant interpersonal and communication skills, able to quickly build rapport and put people at ease.
• Great time management and flexibility, you’ll need to switch tasks and support where needed throughout your shift.
• Excellent attention to detail, you’ll need to have solid computing skills and an understanding of the various Microsoft office packages.
• Previous administration experience is preferable but not essential.

Benefits:

• Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing.
• We support flexible working and have a range of family friendly benefits.
• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind.
• An enhanced pension plan and life insurance.
• Annual Bonus Scheme.
• Support with travel costs via a season ticket loan or cycle2work.
• Various other benefits and online discounts.
• Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type: Full time Job Area: Administration Locations: Clinics - Exeter

Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.