Administrator

Bupa UK; Crawley; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

25 days holiday per year

Bupa health insurance

Enhanced pension plan and life policy

Annual Bonus Scheme

Travel cost support via season ticket/

Employee discounts

Job summary

Bupa UK in Crawley is seeking a dedicated Administrator to join our clinic team on a permanent, full-time basis. You will welcome patients, manage schedules, handle calls and emails, and ensure accurate records in a friendly, professional environment.

The role requires excellent customer service, strong communication, and attention to detail with proficiency in Microsoft Office. Benefits include generous holiday, pension, and health cover options.

Qualifications

• Proven experience delivering exceptional, client focused customer service.
• Brilliant interpersonal and communication skills, able to quickly build rapport and put people at ease.
• Great time management and flexibility to switch tasks and support where needed.
• Excellent attention to detail with solid computing skills.
• Previous administration experience is preferable but not essential.

Responsibilities

• Welcome each patient as they enter the Bupa Centre and respond to requests professionally.
• Handle patient interactions with hospitality and professionalism; assist with inquiries and hours of operation.
• Maintain data protection by following Bupa protocols.
• Scheduling patient appointments.
• Handle multi-phone line system; answer calls, schedule appointments, respond to emails, ensure good communication.
• Ensure working and customer areas are safe.
• Financial administrative duties.
• Accurate records maintained.

Skills

Customer service

Interpersonal skills

Time management

Microsoft Office

Attention to detail

Tools

Microsoft Office

Job description

We Make Health Happen

This is an exciting opportunity for a highly motivated individual to work at our Crawley Health Centre. You will be responsible for ensuring a range of Bupa Clinics UK services are delivered efficiently and in accordance with policy and procedure, all whilst providing an outstanding experience for our customers.

Job Description

Administrator

Bupa, Crawley (RH10 9LW)

Permanent

£29,300

Full Time Mon-Friday

How You’ll Help Us Make Health Happen

• Welcome each patient as they enter the Bupa Centre. Respond to all patients requests professionally and in a personable, accurate and timely manner
• Handle all patient interactions with the highest level of hospitality and professionalism, resolve patient complaints; assist patient in all inquiries in connection with clinic services and hours of operations
• Maintains data protection by following Bupa protocols
• Scheduling patient appointments
• Handle multi-phone line system, professionally answering calls, scheduling appointments, responding to email, and ensuring great communication with patients and staff.
• Ensure working & customer areas are always safe
• Financial administrative duties
• Accurate records maintained

What You’ll Bring

• Proven experience delivering exceptional, client focused customer service in person such as in retail, hospitality or in a similar role
• Brilliant interpersonal and communication skills, able to quickly build rapport and put people at ease
• Great time management and flexibility, you’ll need to switch tasks and support where needed throughout your shift
• Excellent attention to detail, you’ll need to have solid computing skills and an understanding of the various Microsoft office packages
• Previous administration experience is preferable but not essential

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual Bonus Scheme
• Support with travel costs via a season ticket loan or cycle2work
• Various other benefits and online discounts

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type

Full time

Job Area

Administration

Locations

Clinic - Crawley