Clinic Reception & Admin Specialist

Bupa; Manchester; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

25 days holiday

Leave buy/sell annual leave

Health insurance (Bupa) as a benefit

Enhanced pension

Life assurance

Viva wellbeing initiatives

Gym discounts

Discounts (retail, travel, leisure)

Learning and development opportunities

Job summary

Bupa in Manchester is seeking a Centre Administrator to welcome customers, handle enquiries, support admin processes and collaborate with clinical teams to deliver a seamless service. You will be part of a team focused on delivering exceptional customer experiences throughout the journey from arrival to checkout.

The role requires strong communication, organisational skills and the ability to work in a fast-paced environment, with a customer-first mindset.

Qualifications

• Previous experience in a customer-facing environment.
• Excellent verbal and written communication skills.
• Strong organisational and time management skills.
• Experience handling customer enquiries face-to-face, by telephone, and via email.
• Ability to work effectively in a fast-paced environment with attention to detail.
• Experience working towards individual and team targets.
• Good IT skills, including Microsoft Office applications and customer management systems.
• Positive, resilient, and customer-focused approach.

Responsibilities

• Greeting and welcoming customers in a professional and friendly manner.
• Supporting customers throughout their visit, ensuring a positive and seamless experience.
• Answering, screening, and directing incoming telephone enquiries.
• Proactively managing centre mailboxes and responding to emails in a timely manner.
• Maintaining a clean, organised, and welcoming reception and waiting area.
• Ensuring customer reports and documentation are processed and dispatched within agreed timescales.
• Keeping customers informed about procedures, appointments, and services.
• Building strong relationships with customers and colleagues.
• Liaising closely with clinical teams to ensure effective service delivery.
• Working towards individual and team performance objectives.
• Contributing positively to team goals and continuous improvement initiatives.

Job description

Bupa in Manchester is seeking a Centre Administrator to welcome customers, handle enquiries, support admin processes and collaborate with clinical teams to deliver a seamless service. You will be part of a team focused on delivering exceptional customer experiences throughout the journey from arrival to checkout.

The role requires strong communication, organisational skills and the ability to work in a fast-paced environment, with a customer-first mindset.