Onsite Broadband & VoIP Tech Support Advisor (Fixed Term)

Quickline; Willerby; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Pension – 5% employer / 5% employee

Health Cashback Scheme

25 days annual leave + holidays

Option to buy/sell extra leave

Enhanced parental leave

High Street discounts

Free Parking on site

Lunch & Learns

Social events

Job summary

Quickline is seeking a Customer Tech Support Advisor to work onsite in Willerby, UK on a fixed term contract. You will handle first-line technical support for broadband, Wi-Fi and VoIP services, guiding customers with clear, professional advice and logging all interactions for follow-up.

A telecommunications/ISP background and strong diagnostic skills are preferred. Applicants should be comfortable with structured troubleshooting, delivering guidance via phone or email, and updating customers on

Qualifications

• Front-line technical support for customers with broadband, Wi-Fi and VoIP issues.
• Experience in telecommunications or ISP environments preferred.
• Understanding of broadband connectivity and basic network troubleshooting.

Responsibilities

• Provide first-line technical support to customers via phone or email.
• Follow triage and diagnostic processes to identify and resolve issues.
• Log interactions and outcomes for visibility and follow-up.

Skills

Telecom experience

Broadband knowledge

Job description

Quickline is seeking a Customer Tech Support Advisor to work onsite in Willerby, UK on a fixed term contract. You will handle first-line technical support for broadband, Wi-Fi and VoIP services, guiding customers with clear, professional advice and logging all interactions for follow-up.

A telecommunications/ISP background and strong diagnostic skills are preferred. Applicants should be comfortable with structured troubleshooting, delivering guidance via phone or email, and updating customers on