Customer Tech Support Advisor

Quickline Communications Limited; Hull and East Yorkshire; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Pension 5% employer / 5% employee

Health Cashback Scheme

25 days annual leave + holidays

Free Parking on site

Lunch & Learn events

Social events

Job summary

Quickline Communications Limited seeks a Customer Tech Support Advisor for a fixed-term contract to provide frontline technical support for broadband, Wi‑Fi and VoIP services at our Willerby site.

You will follow triage processes, deliver clear guidance by phone or email, log interactions, and help customers resolve issues, drawing on your telecommunications experience and strong customer service skills.

Qualifications

• Experience in telecommunications or ISP environments.
• Strong customer service skills.
• Understanding of broadband connectivity and basic network troubleshooting.

Responsibilities

• Provide first-line technical support to customers experiencing issues with broadband, Wi‑Fi and VoIP services.
• Follow structured triage and diagnostic processes to identify and resolve common technical problems.
• Deliver clear, professional guidance to customers via phone or email and update them on ongoing issues.
• Log all customer interactions and outcomes for visibility and follow-up.

Skills

Customer Service

Troubleshooting

Broadband knowledge

VoIP basics

Job description

Customer Tech Support Advisor - Fixed Term Contract

We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind.

Our mission relies on a team full of inspiring, customer obsessed people, and we’re looking for Customer Tech Support Advisors to provide front-line technical support to customers experiencing issues with broadband, WI‑Fi and VoIP services.

Could that be you? If diagnosing and resolving issues gets you out of bed in the morning, and providing excellent customer service puts a smile on your face then we would love to find out more about you.

This role is based onsite at Willerby.

Here’s why you’ll love this role…

• You''ll provide first-line technical support to customer experiencing issues with broadband, Wi‑Fi and VoIP services.
• Follow structured triage and diagnostic processes to efficiently identify and resolve common technical problems
• Deliver clear, professional guidance to customer through phone, or email. Assist in updating customers on the widespread issues
• Log all customer interactions, and outcomes in the system for visibility and follow-up

Here’s why you’ll be great in this role…

• Ideally you will have experience working withing telecommunications or ISP environments
• Strong customer service skills
• A good understanding of broadband connectivity and basic network troubleshooting

The Benefits…

• Pension – 5% employer / 5% employee contribution.
• Health Cashback Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts.
• 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
• Option to buy or sell up to 5 additional days annual leave
• Enhanced Paternity/Maternity/Adoption leave
• High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
• Free Parking on site.
• Regular ‘Lunch & Learns’
• Social Events – Summer and End of Year parties etc.
• Customer Obsessed Awards - Regular opportunities to win!

You must have the right to work in the UK in order to be successfully appointed to this role