Customer Tech Support Advisor (Fixed-Term Contract)

Quickline Communications Limited; Hull and East Yorkshire; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Pension 5% employer / 5% employee

Health Cashback Scheme

25 days annual leave + holidays

Free Parking on site

Lunch & Learn events

Social events

Job summary

Quickline Communications Limited seeks a Customer Tech Support Advisor for a fixed-term contract to provide frontline technical support for broadband, Wi‑Fi and VoIP services at our Willerby site.

You will follow triage processes, deliver clear guidance by phone or email, log interactions, and help customers resolve issues, drawing on your telecommunications experience and strong customer service skills.

Qualifications

• Experience in telecommunications or ISP environments.
• Strong customer service skills.
• Understanding of broadband connectivity and basic network troubleshooting.

Responsibilities

• Provide first-line technical support to customers experiencing issues with broadband, Wi‑Fi and VoIP services.
• Follow structured triage and diagnostic processes to identify and resolve common technical problems.
• Deliver clear, professional guidance to customers via phone or email and update them on ongoing issues.
• Log all customer interactions and outcomes for visibility and follow-up.

Skills

Customer Service

Troubleshooting

Broadband knowledge

VoIP basics

Job description

Quickline Communications Limited seeks a Customer Tech Support Advisor for a fixed-term contract to provide frontline technical support for broadband, Wi‑Fi and VoIP services at our Willerby site.

You will follow triage processes, deliver clear guidance by phone or email, log interactions, and help customers resolve issues, drawing on your telecommunications experience and strong customer service skills.