Broadband Tech Support Advisor – Customer Champion

Quickline Communications; Willerby; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Pension – 5% employer / 5% employee

Health Cashback Scheme

25 days annual leave + bank holidays

Option to buy/sell up to 5 extra days

Enhanced parental leave

Life Assurance

High Street discounts

Free Parking on site

Lunch & Learns

Social Events

Core Value Awards

Job summary

Quickline Communications in Willerby is seeking a Customer Tech Support Advisor on a fixed-term contract to provide frontline technical assistance for broadband, Wi‑Fi and VoIP services. You will guide customers by phone or email and diagnose issues to restore service.

The role requires following diagnostic processes, logging interactions, and helping update customers on outages. Telecoms experience and strong customer service skills are desired, with an understanding of broadband connectivity.

Qualifications

• Strong customer service skills
• Experience in telecommunications or ISP environments is a plus
• Good understanding of broadband connectivity and basic network troubleshooting

Responsibilities

• Provide first-line technical support for broadband, Wi‑Fi and VoIP services.
• Follow structured triage and diagnostic processes to identify and resolve common problems.
• Deliver clear, professional guidance to customers by phone or email and update on outages.
• Log all customer interactions and outcomes in the system for visibility and follow-up

Job description

Quickline Communications in Willerby is seeking a Customer Tech Support Advisor on a fixed-term contract to provide frontline technical assistance for broadband, Wi‑Fi and VoIP services. You will guide customers by phone or email and diagnose issues to restore service.

The role requires following diagnostic processes, logging interactions, and helping update customers on outages. Telecoms experience and strong customer service skills are desired, with an understanding of broadband connectivity.