Customer Tech Support Advisor

Quickline; Willerby; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Pension – 5% employer / 5% employee

Health Cashback Scheme

25 days annual leave + holidays

Option to buy/sell extra leave

Enhanced parental leave

High Street discounts

Free Parking on site

Lunch & Learns

Social events

Job summary

Quickline is seeking a Customer Tech Support Advisor to work onsite in Willerby, UK on a fixed term contract. You will handle first-line technical support for broadband, Wi-Fi and VoIP services, guiding customers with clear, professional advice and logging all interactions for follow-up.

A telecommunications/ISP background and strong diagnostic skills are preferred. Applicants should be comfortable with structured troubleshooting, delivering guidance via phone or email, and updating customers on

Qualifications

• Front-line technical support for customers with broadband, Wi-Fi and VoIP issues.
• Experience in telecommunications or ISP environments preferred.
• Understanding of broadband connectivity and basic network troubleshooting.

Responsibilities

• Provide first-line technical support to customers via phone or email.
• Follow triage and diagnostic processes to identify and resolve issues.
• Log interactions and outcomes for visibility and follow-up.

Skills

Telecom experience

Broadband knowledge

Job description

• I confirm that my details are complete and correct
• I confirm I have the right to work in the country where this job is based
• Job Title: Customer Tech Support Advisor
• Job Reference: LB1639820WilCTSA
• Location: Willerby, East Riding of Yorkshire, United Kingdom

Customer Tech Support Advisor -Fixed Term Contract

We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind.

Our mission relies on a team full of inspiring, customer obsessed people, and we’re looking for Customer Tech Support Advisors to provide front-line technical support to customers experiencing issues with broadband, WI-FI and VoIP services.

Could that be you? If diagnosing and resolving issues gets you out of bed in the morning, and providing excellent customer serviceputs a smile on your face then we would love to find out more about you.

This role is based onsite at Willerby.

Here’s why you’ll love this role…

• You''ll provide first-line technical support to customer experiencing issues with broadband, Wi-Fi and VoIP services.
• Follow structured triage and diagnostic processes to efficiently identify and resolve common technical problems
• Deliver clear, professional guidance to customer through phone, or email. Assist in updating customers on the widespread issues
• Log all customer interactions, and outcomes in the system for visibility and follow-up

Here’s why you’ll be great in this role…

• Ideally you will have experience working withing telecommunications or ISP environments
• A good understanding of broadband connectivity and basic network troubleshooting

The benefits…

• Pension – 5% employer / 5% employee contribution.
• Health Cashback Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations,EAP, 24/7 remote GP service, member discounts.
• 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
• Option to buy or sell up to 5 additional days annual leave
• Enhanced Paternity/Maternity/Adoption leave
• High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
• Free Parking on site.
• Regular ‘Lunch & Learns’
• Social Events – Summer and End of Year parties etc.
• Customer Obsessed Awards - Regular opportunities to win!

Please note:You must have the right to work in the UK in order to be successfully appointed to this role