IT Support Engineer – 2nd/3rd Line (On-site & Remote)

Brampton Recruitment Ltd; Stoke-on-Trent; On-site; GBP 28,000 - 34,000; Full time

Job summary

Brampton Recruitment Ltd is seeking an IT Support Engineer for our client in Stoke-on-Trent. The role covers 2nd/3rd line support, both remote and on-site, with a focus on maintaining and improving IT systems for SME clients.

You will manage Microsoft 365, Windows Server, AD, Hyper-V and Azure, while handling network gear, backups and security appliances. Travel to customer sites will be required as needed.

Qualifications

• At least 2 years in 2nd/3rd line IT support.
• On-site IT support experience with direct customer interaction.
• Strong knowledge of Microsoft 365, Windows Server, AD, Hyper-V and Azure.
• Experience with servers, backups and network infrastructure.
• Familiarity with ITIL practices would be beneficial.
• Driving licence and willingness to travel to customer sites.
• Excellent communication and problem-solving skills.

Responsibilities

• Act as 2nd and 3rd Line escalation point for issues from 1st Line Support.
• Attend customer sites to resolve problems and carry out proactive maintenance.
• Monitor server and backup systems; investigate alerts and resolve issues.
• Install, configure and maintain LAN/WAN networks, servers, firewalls and security appliances.
• Administer Microsoft 365, Windows Server, Active Directory, Hyper-V and Azure environments.
• Manage security settings, software updates and patch management.
• Troubleshoot hardware, software, networking and system failures both remotely and on-site.
• Maintain accurate technical documentation and support records.
• Collaborate with colleagues to ensure effective service delivery.
• Support the development of junior engineers and willingness to travel to sites.

Skills

Communication

Customer service

Problem-solving

Teamwork

Independent work

Tools

Microsoft 365

Windows Server

Active Directory

Hyper-V

Azure

LAN/WAN

Backups

3CX VoIP

Job description

Brampton Recruitment Ltd is seeking an IT Support Engineer for our client in Stoke-on-Trent. The role covers 2nd/3rd line support, both remote and on-site, with a focus on maintaining and improving IT systems for SME clients.

You will manage Microsoft 365, Windows Server, AD, Hyper-V and Azure, while handling network gear, backups and security appliances. Travel to customer sites will be required as needed.