Online Trading & Store Operations Manager

Sainsbury's Limited; Stirling; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Discount card 10%

Annual bonus scheme

Pension matching 4-7.5%

Cycle to Work

Wellbeing support

Employee networks

Job summary

Sainsbury's Limited in Stirling is seeking a highly capable Online Store Manager to lead the in-store online picking and delivery team, driving a seamless customer experience from early morning shifts. You’ll coach a large team, manage performance, and partner with store leadership to optimise overall shopping outcomes.

The role requires proven line management in fast-paced operations, strong customer service, and a track record of meeting KPIs.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Provides brilliant customer service and coaches a team to do the same.
• Delivers KPI’s or other performance indicators.
• Can manage disciplinaries, performance issues or other employee relations matters.

Responsibilities

• Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service.
• Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in-store customers.
• Collaborate with other managers to ensure the success of the shopping experience of the overall store.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

Skills

Line management

Customer service

KPI delivery

Performance management

Job description

Sainsbury's Limited in Stirling is seeking a highly capable Online Store Manager to lead the in-store online picking and delivery team, driving a seamless customer experience from early morning shifts. You’ll coach a large team, manage performance, and partner with store leadership to optimise overall shopping outcomes.

The role requires proven line management in fast-paced operations, strong customer service, and a track record of meeting KPIs.