Online Testing & Clinic Reception Administrator

Oxford University Hospitals NHS Foundation Trust; Oxford; On-site; GBP 18,000 - 23,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is recruiting a full-time receptionist to support the smooth operation of the Churchill Hospital reception and satellite clinics. You will handle front-d desk duties, answer phone and email queries about appointments and results, and assist with home testing kit requests and dispatch.

You will provide friendly, efficient customer service at all times, log information into Inform and other systems, arrange patient transport where needed, and help

Qualifications

• Excellent communication skills both written and verbal.
• Evidence of interacting with a wide range of people.
• Able to work independently and as a member of a team.

Responsibilities

• Coordinate appointment bookings using Inform and other systems, resolving conflicts and minimising patient journeys.
• Maintain high levels of customer service and compassionate care at all times.
• Provide information to patients, carers and staff about department procedures.
• Enter clinical/demographic data into Inform or other PC-based systems.
• Arrange patient transport or translators as needed.
• Greet patients at reception and ensure check-in/out is conducted professionally.
• Ensure appointments are coded for Trust income.
• Check clinic lists prior to start of clinic.
• Assist with notes retrieval and records handling.
• Contribute to local policies and procedures.

Skills

Excellent communication

Interacting with people

Teamwork

Education

GCSEs/Equivalent

ECDL

NHS experience

Tools

Microsoft Access/Excel

Job description

Oxford University Hospitals NHS Foundation Trust is recruiting a full-time receptionist to support the smooth operation of the Churchill Hospital reception and satellite clinics. You will handle front-d desk duties, answer phone and email queries about appointments and results, and assist with home testing kit requests and dispatch.

You will provide friendly, efficient customer service at all times, log information into Inform and other systems, arrange patient transport where needed, and help