Online Testing Administrator

Oxford University Hospitals NHS Foundation Trust; Oxford; On-site; GBP 18,000 - 23,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is recruiting a full-time receptionist to support the smooth operation of the Churchill Hospital reception and satellite clinics. You will handle front-d desk duties, answer phone and email queries about appointments and results, and assist with home testing kit requests and dispatch.

You will provide friendly, efficient customer service at all times, log information into Inform and other systems, arrange patient transport where needed, and help

Qualifications

• Excellent communication skills both written and verbal.
• Evidence of interacting with a wide range of people.
• Able to work independently and as a member of a team.

Responsibilities

• Coordinate appointment bookings using Inform and other systems, resolving conflicts and minimising patient journeys.
• Maintain high levels of customer service and compassionate care at all times.
• Provide information to patients, carers and staff about department procedures.
• Enter clinical/demographic data into Inform or other PC-based systems.
• Arrange patient transport or translators as needed.
• Greet patients at reception and ensure check-in/out is conducted professionally.
• Ensure appointments are coded for Trust income.
• Check clinic lists prior to start of clinic.
• Assist with notes retrieval and records handling.
• Contribute to local policies and procedures.

Skills

Excellent communication

Interacting with people

Teamwork

Education

GCSEs/Equivalent

ECDL

NHS experience

Tools

Microsoft Access/Excel

Job description

We are looking to recruit a full-time receptionist to join our team in facilitating the smooth running of the reception at the Churchill Hospital along with two nominated satellite clinics per week. (Travel expenses will be paid as per Trust policy) Your main duties will include working at the reception desks of sexual health clinics and answering telephone and email queries in relation to appointments and results. You will also be part of the team that looks after requests for home testing kits - logging requests, packing and dispatching kits to important deadlines., To provide a comprehensive administrative support service to the sexual health clinics across Oxfordshire To assist in the administration of the on-line testing service To provide excellent customer facing service at all times at reception areas.

• Coordinate requests from patients and clinical staff to book appointments into Inform and other systems at times appropriate to individual patient request, clinical priority and procedure using a knowledge of clinical procedures and booking systems to resolve appointment arrangement conflicts and minimise patient journeys.
• Maintain high levels of customer service at all times delivering compassionate excellence.
• Provide appropriate information and instructions to patients and carers and healthcare staff regarding a range of sexual health department procedures.
• Enter relevant clinical and demographic information into clinical database system (Inform) or other PC based systems (e.g. Microsoft Access/Excel).
• Arrange patient transport/translators where appropriate in line with Trust protocol.
• Take part in the covering of reception area welcoming patients and ensuring they are checked in and out of clinic in a professional and courteous manner.
• Ensure that all appointments are checked in and out and that appropriate coding is completed to ensure Trust income is secured.
• Ensure patient clinic lists are checked prior to the start of clinic
• Assist in audit note retrieval. Book and return of notes to records
• Contribute to the development, maintenance and implementation of local policies and operating procedures.
• As necessary and appropriate, demonstrate skills to new and junior administrative and clerical staff.
• Assist with the maintenance of stock control for stationery and other relevant consumables used in the department.
• Contribute to and assist with general ad hoc office management procedures.
• Maintain confidentiality of all patient information.
• Promote and maintain personal and team development. 5 GCSEs grade C or above or equivalent, ECDL either taken or working towards, Up to date experience of using Microsoft programmes, Previous NHS experience, Excellent communication skills both written and verbal., Evidence of interacting with a wide range of people, Able to work independently and as a member of a team
• Flexible approach to teamwork and working hours
• Able to travel to different clinics

Desirable criteria

• Evidence of team working

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality healthcare we would like for ourselves or a member of our family. We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel. In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Sexual Safety Charter: In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.