Online Fulfillment Team Lead

Morrisons; Paignton; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Holiday entitlement

Discount card

Career progression

In-store cafe

Free parking

Pension

Job summary

Morrisons in Paignton is seeking an Online Team Leader to guide and coordinate our online orders from pick to despatch, ensuring on-time delivery and accuracy.

You will coach the team, streamline processes, and build cross-functional relationships across the store to maintain high service levels and customer satisfaction. This fast-paced role requires proactive leadership and a strong commitment to safety and policy compliance.

Qualifications

• Experience leading online order teams.
• Coaching staff to meet deadlines and standards.
• Strong customer-service mindset and relationship building.
• Experience analyzing data to improve performance and reduce substitutions.

Responsibilities

• Lead a team to pick, pack and despatch online orders on time.
• Coach colleagues to deliver high service levels.
• Analyse department data with Online Manager to optimize processes.
• Ensure safety, compliance with store policies and legal obligations.

Skills

Team leadership

Coaching and development

Process improvement

Customer service

Data analysis

Compliance with policies

Job description

Morrisons in Paignton is seeking an Online Team Leader to guide and coordinate our online orders from pick to despatch, ensuring on-time delivery and accuracy.

You will coach the team, streamline processes, and build cross-functional relationships across the store to maintain high service levels and customer satisfaction. This fast-paced role requires proactive leadership and a strong commitment to safety and policy compliance.