Online Store Manager — Lead Availability & Customer Delight

Asda; Birmingham; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Colleague discount

Discretionary bonus scheme

Electric car scheme

Free eye test

Company pension

Wellbeing support

Job summary

Asda in Minworth is seeking an Online Manager to oversee the day-to-day running of our online operation in-store, keeping the team engaged, vans on the road and customers happy.

You will be responsible for the online shrink agenda with structured processes and data-led decisions, validating picker and driver resources through effective rota planning to ensure consistent online performance.

Qualifications

• Experience leading teams in online retail environments.
• Strong understanding of online operations and processes.
• Proven ability to drive availability, accuracy and customer satisfaction.
• Ability to manage change, coach staff and build resilience.

Responsibilities

• Lead the day-to-day online operation in-store at Minworth.
• Plan and validate rota for picker and driver resources to meet online demand.
• Drive picking accuracy and shrink reduction for the online channel.
• Coach and develop your team to deliver great service and results.

Skills

Team leadership

Online retail knowledge

Customer service

Data-driven decisions

Job description

Asda in Minworth is seeking an Online Manager to oversee the day-to-day running of our online operation in-store, keeping the team engaged, vans on the road and customers happy.

You will be responsible for the online shrink agenda with structured processes and data-led decisions, validating picker and driver resources through effective rota planning to ensure consistent online performance.