Online Fulfillment & Store Operations Manager

Sainsbury’s Group; Hedge End; Presencial; GBP 40.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discount card

Annual bonus

Free food and drinks

Pension matching

Cycle to Work

Wellbeing support

Colleague networks

Descripción de la vacante

Sainsbury’s Group is seeking an Online Manager to lead the in-store online picking and delivery team, coordinating shoppers and drivers to deliver a seamless shopping experience for both online and in-store customers. The role requires hands-on leadership, coaching, and ensuring safe, efficient operations.

You will collaborate with store managers to improve overall customer experience, manage performance, and handle scheduling and pay accuracy while driving KPI performance in a fast-paced

Formación

• Previous line management responsibilities in a fast-paced, operational environment.
• Delivers brilliant customer service and coaches a team to do the same.
• Delivers KPI's or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee relations issues.

Responsabilidades

• Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service.
• Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers.
• Collaborate with other managers to ensure the success of shopping experience of the overall store.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

Conocimientos

Line management

Customer service

KPI delivery

Disciplinaries

Operational leadership

Performance coaching

Descripción del empleo

Sainsbury’s Group is seeking an Online Manager to lead the in-store online picking and delivery team, coordinating shoppers and drivers to deliver a seamless shopping experience for both online and in-store customers. The role requires hands-on leadership, coaching, and ensuring safe, efficient operations.

You will collaborate with store managers to improve overall customer experience, manage performance, and handle scheduling and pay accuracy while driving KPI performance in a fast-paced