Online Team Leader

Morrisons; Stirling; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Holiday entitlement

Staff discount 15%

Career progression

Free parking

Healthcare benefits

MyPerks discounts

Charity donations

Job summary

Morrisons is seeking an Online Team Leader to guide and support our online operation, ensuring orders are picked, packed, and dispatched accurately and on time. You will coach the team, streamline processes, and foster cross-functional relationships within the store to uphold high service levels.

In this role you will lead by example, focus on customer-first service, and drive performance improvements while maintaining compliance with store policies and safety standards.

Qualifications

• Experience leading online order fulfilment teams.
• Coaching teams to deliver on-time orders.
• Strong customer service mindset.
• Ability to analyse performance data.
• Excellent communication and teamwork.

Responsibilities

• Lead your team to deliver outstanding service with a customer-centric mindset.
• Coordinate colleagues to ensure picking and despatch on time.
• Analyse department data with Online Manager to identify opportunities.
• Maintain compliance with store policies and safety.

Skills

Team leadership

Coaching

Customer service

Process improvement

Cross-functional collaboration

Job description

More about the role

Our Online operations play a huge part in bringing the best of Morrisons directly to our customers' doorsteps. As an Online Team Leader, you’ll lead, support, and coordinate our team of colleagues to ensure every order is picked, packed, and ready on time.

You'll coach your team, streamline processes, and build cross-functional relationships across the store to keep customer service levels high.

In this role, you’ll be on hand to:

• Put customers first: Lead your team to deliver outstanding service with a true customer-centric mindset, listening to customer feedback to make continuous improvements.
• Lead and develop your team: Coordinate colleagues to ensure all picking and despatch routines are completed on time, coaching the team to build confidence and high performance.
• Drive performance and standards: Analyse department data alongside the Online Manager to identify opportunities, minimise substitutions, and speed up processes.
• Keep operations safe and legal: Maintain exceptional department standards, ensure full compliance with legal obligations and store policies, and look after team workload.

More about our perks

• Generous holiday entitlement

• 15% discount in our supermarkets and convenience stores from the day you join us

• Additional 10% discount card for a friend or family member

• Genuine career progression and development opportunities - read more about our Leadership School here

• Subsidised in-store cafe or shop floor ranges

• Free parking

• Competitive pension and life assurance

• Healthcare / Wellbeing benefits including Aviva Digital GP

• 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more

• Optional payroll charity donations

• A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

More about you

Whether you’re an experienced Team Leader or a skilled colleague ready to take the next step in your career, if you care about great service and love working in a fast-paced environment, we'd love to hear from you.

You’ll be the kind of person who:

• Leads and steps up with confidence: Ideally has strong operational knowledge of online order routines, with proven experience in coaching teams to meet strict deadlines.
• Builds strong, supportive teams: Naturally builds effective working relationships across the store, creating an engaging environment where contributions are recognised.
• Organises and plans effectively: Able to manage workload efficiently, handle daily priorities smoothly, and keep picking and delivery schedules running on time.
• Keeps a firm grip on the basics: Takes a practical approach to department maintenance, maintaining high standards for substitutions, safety, and operational compliance.