Online & In-Store Trading Manager (Early Shifts)

Sainsbury's Limited; Shrewsbury; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food & drinks

Pension

Share scheme

Job summary

Sainsbury's Limited in Shrewsbury is seeking an experienced Online Store Manager to lead the online picking and delivery team, ensuring seamless in-store online service. You will supervise a large team of shoppers and drivers, delivering a safe shopping experience for all customers.

Your role includes managing performance, scheduling and pay, coaching colleagues to meet KPIs across online and in-store operations, and leading with early start shifts in a fast-paced environment.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Provides brilliant customer service and coaches a team to do the same.
• Delivers KPI's or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee relations issues.
• Leads operations and comfortable doing this alone in the absence of more senior management.
• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast-paced, customer-facing environment - you've motivated others, driven performance, and kept operations running smoothly.
• Operational leadership skills - you've taken responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs - whether it's sales, availability, customer satisfaction or colleague engagement, you've made a measurable impact.
• Has managed employee relations issues, including performance and absence management.

Responsibilities

• Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service.
• Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers.
• Collaborate with other managers to ensure the success of shopping experience of the overall store.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

Skills

Line management

Customer service

KPIs

Disciplinaries

Operational leadership

Coaching

Team leadership

Store operations

Performance improvement

Employee relations

Job description

Sainsbury's Limited in Shrewsbury is seeking an experienced Online Store Manager to lead the online picking and delivery team, ensuring seamless in-store online service. You will supervise a large team of shoppers and drivers, delivering a safe shopping experience for all customers.

Your role includes managing performance, scheduling and pay, coaching colleagues to meet KPIs across online and in-store operations, and leading with early start shifts in a fast-paced environment.