Online Shopping Operations Leader

Sainsbury's Limited; Banbury; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Holiday entitlement

Pension match

Share scheme

Wellbeing support

Colleague networks

Cycle to Work

Gym offers

Job summary

Sainsbury's Limited in Banbury is seeking an Online Store Manager to lead the delivery of our online picking and delivery team, ensuring a seamless shopping experience for both online and in-store customers.

You will coach a large team of shoppers and drivers, manage performance, scheduling, and pay, and collaborate with other store managers to drive overall store performance. Early mornings 04:00–08:00 are common for online picking shifts.

Qualifications

• Proven ability to lead a fast-paced, customer-facing team in a retail environment.
• Strong coaching and people-management skills with experience in scheduling and performance management.
• Track record of delivering excellent customer service and achieving KPIs.

Responsibilities

• Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service
• Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers.
• Collaborate with other managers to ensure the success of shopping experience of the overall store
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

Job description

Sainsbury's Limited in Banbury is seeking an Online Store Manager to lead the delivery of our online picking and delivery team, ensuring a seamless shopping experience for both online and in-store customers.

You will coach a large team of shoppers and drivers, manage performance, scheduling, and pay, and collaborate with other store managers to drive overall store performance. Early mornings 04:00–08:00 are common for online picking shifts.