Online & In-Store Operations Leader (Early Hours)

Sainsbury's Limited; Royal Tunbridge Wells; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and drinks

Pension matching

Cycle to Work

Store employee discounts

Job summary

Sainsbury's Limited is recruiting for an Online Manager in Tunbridge Wells to lead the in‑store online service and its delivery team. You will coach shoppers and drivers, drive performance, and partner with store managers to optimise the customer shopping experience.

Early‑morning shifts (04:00–08:00) support picking and deliveries, with emphasis on safety, service and KPI delivery across online and in‑store channels.

Qualifications

• Previous line management responsibilities in a fast‑paced, operational environment.
• Provides brilliant customer service and coaches a team to do the same.
• Delivers KPI’s or other performance indicators.

Responsibilities

• Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service
• Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience
• Collaborate with other managers to ensure the success of shopping experience of the overall store
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

Job description

Sainsbury's Limited is recruiting for an Online Manager in Tunbridge Wells to lead the in‑store online service and its delivery team. You will coach shoppers and drivers, drive performance, and partner with store managers to optimise the customer shopping experience.

Early‑morning shifts (04:00–08:00) support picking and deliveries, with emphasis on safety, service and KPI delivery across online and in‑store channels.