Online Grocery Operations Leader

Sainsbury’s Group; Bradford; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Discount card 10%

Annual bonus

Free food and hot drinks

Generous holiday entitlement

Pension matching

Sainsbury's share scheme

Wellbeing support

Cycle to Work

Gym membership offers

Job summary

Sainsbury's Group is seeking an online store manager to lead a large team of shoppers and drivers, delivering a seamless online and in-store shopping experience. You will coach staff, monitor KPIs, and collaborate with store leadership to ensure overall customer satisfaction.

The role requires hands-on leadership with early-morning shift patterns (04:00–08:00) and responsibility for performance, disciplinaries, and payroll accuracy across the online delivery team.

Qualifications

• Experience in a fast-paced, operational environment.
• Brilliant customer service mindset with coaching ability.
• Track record of meeting or exceeding KPIs and performance metrics.
• Ability to manage disciplinaries and performance issues.
• Strong leadership when senior management is absent.

Responsibilities

• Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service.
• Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers.
• Collaborate with other managers to ensure the success of shopping experience of the overall store.
• Manage performance and capability, conduct disciplinaries, and ensure scheduling and pay are accurate.
• Online teams work early mornings with picking items for deliveries usually taking place from 04:00 - 08:00.

Skills

Line management

Customer service

KPI delivery

Employee relations

Job description

Sainsbury's Group is seeking an online store manager to lead a large team of shoppers and drivers, delivering a seamless online and in-store shopping experience. You will coach staff, monitor KPIs, and collaborate with store leadership to ensure overall customer satisfaction.

The role requires hands-on leadership with early-morning shift patterns (04:00–08:00) and responsibility for performance, disciplinaries, and payroll accuracy across the online delivery team.