Online Grocery Operations Leader

Sainsbury's; Biggleswade; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

10% discount on shopping

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching

Share scheme

Wellbeing support

Cycle to Work scheme

Special offers on memberships

Job summary

Sainsbury's is seeking an Online Manager to lead the online picking and delivery team in Biggleswade. You will be pivotal in ensuring customer satisfaction and operational excellence in our stores.

The ideal candidate will have strong operational leadership experience, a proven track record in customer service, and the ability to coach and motivate a diverse team. You'll manage daily operations while collaborating with other managers to optimize the shopping experience.

Qualifications

• Track record in delivering excellent customer service.
• Experience in fast-paced, customer-facing environments.
• Ability to manage performance and capability effectively.

Responsibilities

• Plan the delivery of the online picking and delivery team.
• Engage and coach a team of shoppers and drivers.
• Collaborate with managers to ensure store success.

Skills

Operational leadership

Customer service excellence

Team coaching

Performance management

KPI achievement

Job description

Sainsbury's is seeking an Online Manager to lead the online picking and delivery team in Biggleswade. You will be pivotal in ensuring customer satisfaction and operational excellence in our stores.

The ideal candidate will have strong operational leadership experience, a proven track record in customer service, and the ability to coach and motivate a diverse team. You'll manage daily operations while collaborating with other managers to optimize the shopping experience.