Online Delivery Operations Lead (Retail)

Sainsbury's Supermarkets Ltd; Bicester; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and drinks

Pension scheme

Share scheme

Wellbeing support

Cycle to Work

Staff networks

Job summary

Sainsbury's Store in Bicester is looking for a Lead Online Manager to take charge of the online delivery operation, ensuring on-time deliveries and strong customer service. You will lead managers, drive KPI performance and collaborate with the store leadership team to plan trading activities and overnight operations.

The role emphasizes data-driven decision making, governance of processes, and developing a high-performing, engaged team in a fast-paced retail environment.

Responsibilities

• Direct a small team of managers to deliver the online delivery operation on time for every delivery.
• Fast-paced department; review data and ensure compliance with processes and procedures.
• Plan upcoming trading activities by working with the store leadership team.
• Oversee overnight operations, role-modeling high standards and efficiency.
• People management: scheduling, training, performance and absence management, disciplinaries.

Job description

Sainsbury's Store in Bicester is looking for a Lead Online Manager to take charge of the online delivery operation, ensuring on-time deliveries and strong customer service. You will lead managers, drive KPI performance and collaborate with the store leadership team to plan trading activities and overnight operations.

The role emphasizes data-driven decision making, governance of processes, and developing a high-performing, engaged team in a fast-paced retail environment.