Online Store Operations & Customer Experience Lead

Sainsbury's; Cambridge; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and drinks

Pension match

Share scheme

Wellbeing support

Cycle to Work

Gym offers

Job summary

Sainsbury's Cambridge is seeking an experienced online store manager to lead the in-store online picking and delivery team, ensuring a seamless shopping experience for customers both online and in-store. You will coach and manage a large team of shoppers and drivers, focusing on safety, performance, and excellent service.

The role involves collaboration with store managers to deliver a top-tier shopping experience, with early morning shifts typical for online picking operations.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Bringing brilliant customer service and coaching to a team.
• Strong track record of delivering KPIs and performance metrics.

Responsibilities

• Plan and orchestrate the delivery of an online picking and delivery team to support in-store online service.
• Be a visible leader, coaching shoppers and drivers for a seamless, safe shopping experience.
• Collaborate with other managers to ensure the overall store's shopping experience.
• Manage performance, scheduling, and payroll accuracy, including disciplinaries.

Skills

Leadership

Team coaching

KPI delivery

Customer service

People management

Job description

Sainsbury's Cambridge is seeking an experienced online store manager to lead the in-store online picking and delivery team, ensuring a seamless shopping experience for customers both online and in-store. You will coach and manage a large team of shoppers and drivers, focusing on safety, performance, and excellent service.

The role involves collaboration with store managers to deliver a top-tier shopping experience, with early morning shifts typical for online picking operations.