Online Fulfillment & Store Operations Lead

Sainsbury's; Weston-super-Mare; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Generous holiday entitlement

Pension – employer matching

Share scheme

Wellbeing support

Cycle to Work

Job summary

Sainsbury's in Weston-super-Mare is seeking an Online Store Manager to lead our in-store online picking and delivery operations. You’ll drive a large team of shoppers and drivers, coach performance, and ensure a safe, seamless shopping experience for both online and in-store customers.

You will collaborate with other managers to optimize the overall store experience, manage performance and attendance, and shape a fast-paced, customer-focused operation.

Qualifications

• Proven experience in managing fast-paced customer-facing teams.
• Strong focus on delivering KPI targets and customer satisfaction.
• Ability to manage performance and attendance, with disciplinary experience.
• Experience leading store operations and driving seamless online-to-offline shopping experiences.

Responsibilities

• Plan and orchestrate the online picking and delivery operations for the in-store online service.
• Lead and coach a large team of shoppers and drivers to ensure safe, smooth shopping experiences for online and in-store customers.
• Collaborate with other store managers to optimize the overall shopping experience.
• Manage performance, scheduling, and pay processes including disciplinary matters.

Skills

Line management

Customer service

KPI delivery

Operational leadership

Disciplinary handling

Team coaching

Job description

Sainsbury's in Weston-super-Mare is seeking an Online Store Manager to lead our in-store online picking and delivery operations. You’ll drive a large team of shoppers and drivers, coach performance, and ensure a safe, seamless shopping experience for both online and in-store customers.

You will collaborate with other managers to optimize the overall store experience, manage performance and attendance, and shape a fast-paced, customer-focused operation.