Online Retail Operations Manager & Early-Morning Leader

Sainsbury's Limited; Weston-super-Mare; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food & drinks

Holiday entitlement

Pension matching

Share scheme

Wellbeing support

Cycle to Work

Gym discounts

Job summary

Sainsbury’s Limited is seeking an online store manager in Weston-super-Mare to lead an in-store online delivery team, ensuring a seamless customer experience.

You will coach a large team of shoppers and drivers, drive performance against KPIs, and manage disciplinary matters and scheduling to ensure smooth operations across the store. The role emphasizes hands-on leadership and delivering excellent customer service while meeting store goals.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Brilliant customer service and coaching a team to do the same.
• Delivers KPIs or other performance indicators.
• Experience in managing employee relations issues, including performance and absence management.

Responsibilities

• Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service.
• Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all customers.
• Collaborate with other managers to ensure the success of the shopping experience of the overall store.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

Skills

Line management

Customer service

KPI delivery

Employee relations

Operational leadership

Performance coaching

Job description

Sainsbury’s Limited is seeking an online store manager in Weston-super-Mare to lead an in-store online delivery team, ensuring a seamless customer experience.

You will coach a large team of shoppers and drivers, drive performance against KPIs, and manage disciplinary matters and scheduling to ensure smooth operations across the store. The role emphasizes hands-on leadership and delivering excellent customer service while meeting store goals.