Online Fulfillment Manager — Lead, Coach & KPIs (Early Shift)

Sainsbury’s Group; Kendal; Presencial; GBP 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discount card

Annual bonus

Free food and hot drinks

Generous holiday entitlement

Pension contribution matching

Sainsbury's share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Special offers on gym memberships

Descripción de la vacante

Sainsbury’s Group is seeking an Online Manager to lead the online picking/delivery team, coordinating shoppers and drivers to ensure a seamless customer experience across online and in-store channels.

You will drive KPI performance, coach colleagues, and work with store managers to maintain smooth operations and an excellent customer journey. Early shifts are common, supporting 04:00–08:00 deliveries.

Formación

• Experience in line management within a fast-paced, operational environment.
• Deliversexcellent customer service and coaches a team to do the same.
• Proven ability to meet or exceed KPIs and performance indicators.
• Experience handling disciplinaries and employee relations issues.

Responsabilidades

• Plan and orchestrate the online picking and delivery team to support in-store online service.
• Be a visible leader, coaching a large team of shoppers and drivers for a seamless and safe shopping experience.
• Collaborate with managers to ensure the overall store shopping experience.
• Manage performance, capability, disciplinaries, scheduling and pay.

Conocimientos

Line management

Customer service

KPI delivery

People management

Coaching

Descripción del empleo

Sainsbury’s Group is seeking an Online Manager to lead the online picking/delivery team, coordinating shoppers and drivers to ensure a seamless customer experience across online and in-store channels.

You will drive KPI performance, coach colleagues, and work with store managers to maintain smooth operations and an excellent customer journey. Early shifts are common, supporting 04:00–08:00 deliveries.