Online Fulfillment & Customer Experience Manager

Sainsbury's Limited; Haverhill; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Generous holiday entitlement

Pension matching 4-7.5%

Sainsbury’s share scheme

Wellbeing support

Colleague networks

Cycle to Work

Special offers on gym memberships, etc

Job summary

Sainsbury's Limited in Haverhill is recruiting an Online Store Manager to lead the in-store online picking and delivery team. You’ll coach a large team of shoppers and drivers to deliver a seamless shopping experience for online and in-store customers, in collaboration with other managers and senior leaders. Salary will reflect experience and store size.

The role is full-time and permanent, with salary from £31,700 and a closing date of 25 October 2026.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Provides brilliant customer service and coaches a team to do the same.
• Delivers KPI’s or other performance indicators.
• Can manage disciplinaries, performance issues or other employee relations issues.
• Leads operations and comfortable doing this alone in the absence of more senior management.
• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
• Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
• Has managed employee relations issues, including performance and absence management.

Responsibilities

• Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service
• Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers.
• Collaborate with other managers to ensure the success of shopping experience of the overall store
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

Skills

Line management

Customer service

KPI delivery

Disciplinary handling

Team leadership

Operational leadership

Employee relations

Job description

Sainsbury's Limited in Haverhill is recruiting an Online Store Manager to lead the in-store online picking and delivery team. You’ll coach a large team of shoppers and drivers to deliver a seamless shopping experience for online and in-store customers, in collaboration with other managers and senior leaders. Salary will reflect experience and store size.

The role is full-time and permanent, with salary from £31,700 and a closing date of 25 October 2026.