Online Delivery & Shoppers Lead (Early Hours)

Sainsbury's; Enfield; On-site; GBP 40,000 - 62,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and drinks

Holiday entitlement

Pension match

Share scheme

Wellbeing support

Cycle to Work

Gym membership

Retail vouchers

Job summary

Sainsbury's is seeking an Online Manager to lead the store's online picking and delivery operations from early hours, driving performance and customer satisfaction. You’ll manage a large team of shoppers and drivers, ensuring safe, efficient service for both online and in-store customers.

The role emphasizes hands-on leadership, KPI delivery, and collaboration with store management. Experience in fast-paced, customer-facing environments is essential.

Qualifications

• Track record of delivering brilliant customer service and coaching colleagues.
• Experience leading a team in a fast-paced, customer-facing environment.
• Operational leadership and responsibility for store operations.
• Demonstrated success in meeting or exceeding KPIs and handling employee relations.

Responsibilities

• Plan and orchestrate the delivery of an online picking and delivery team for in-store online service success.
• Be a visible leader, coaching a large team of shoppers and drivers for a seamless, safe shopping experience.
• Collaborate with other managers to ensure a successful overall store shopping experience.
• Manage performance, scheduling, and payroll, including disciplinary processes where needed.

Job description

Sainsbury's is seeking an Online Manager to lead the store's online picking and delivery operations from early hours, driving performance and customer satisfaction. You’ll manage a large team of shoppers and drivers, ensuring safe, efficient service for both online and in-store customers.

The role emphasizes hands-on leadership, KPI delivery, and collaboration with store management. Experience in fast-paced, customer-facing environments is essential.