Online Customer & Delivery Operations Manager

Retail; Croydon; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free meals and hot drinks

Generous holiday entitlement

Pension – employer contribution match

Sainsbury’s share scheme

Wellbeing support

Cycle to Work scheme

Gym membership discounts

Job summary

Sainsbury's is seeking an Online Store Manager to lead an online picking and delivery team, coordinating shoppers and drivers to deliver a seamless service for both online and in-store customers. You will coach a large team, drive performance, and ensure accurate payroll while managing disciplinary matters and scheduling.

Typical shifts begin early, supporting 04:00–08:00 starts. The role requires hands-on leadership with a strong focus on customer service, safety, and achieving key KPIs to

Qualifications

• Proven track record delivering excellent customer service.
• Experience leading a fast-paced, customer-facing team.
• Ability to manage performance and attendance issues.
• Strong focus on KPI delivery and operational results.
• Experience handling employee relations matters (discipline, performance).

Responsibilities

• Plan and orchestrate online picking and delivery team to support in-store online service.
• Lead and coach a large team of shoppers and drivers for a seamless shopping experience.
• Collaborate with managers to improve overall store shopping experience.
• Oversee scheduling, pay accuracy and disciplinary processes.

Skills

Customer service

Team leadership

Performance management

KPI achievement

Employee relations

Operational leadership

Job description

Sainsbury's is seeking an Online Store Manager to lead an online picking and delivery team, coordinating shoppers and drivers to deliver a seamless service for both online and in-store customers. You will coach a large team, drive performance, and ensure accurate payroll while managing disciplinary matters and scheduling.

Typical shifts begin early, supporting 04:00–08:00 starts. The role requires hands-on leadership with a strong focus on customer service, safety, and achieving key KPIs to