One Stop Shop Officer

The Methodist Church in Britain; Willenhall; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Annual leave 34 days

LGPS

Life cover

Personal development

Free car parking

Discounted shopping

Gym memberships

Wellbeing hub

Job summary

Halton Borough Council’s Halton Direct Link One Stop Shop is seeking an officer to help run the face-to-face shop. The role covers admin, reception and customer service, supporting day-to-day running across a range of tasks and working as part of a small team on a 37-hour week.

Candidates with front-line customer experience, strong keyboard skills and good Microsoft Office proficiency will fit in. The position offers generous annual leave and development opportunities within the Local Government

Qualifications

• Experience in face-to-face or telephone customer service.
• Ability to work as part of a team on a 37-hour week.

Responsibilities

• Support the day-to-day running of the One Stop Shop.
• Carry out admin duties.
• Perform reception duties.
• Provide customer service across a variety of tasks.

Skills

Customer service

Face-to-face interaction

Teamwork

Keyboard skills

Tools

Microsoft Office

Job description

Halton Direct Link's One Stop Shop, within the ICT and Support Services department of Halton Borough Council, is recruiting an officer to help run the face-to-face shop. The work spans admin, reception and customer service, supporting the shop's day-to-day running across a variety of tasks. It suits someone with face-to-face or telephone customer experience who can work as part of a team on a 37-hour week. Strong keyboard skills and computer literacy, including Microsoft Office, are needed.

What the job involves

• Supporting the day-to-day running of the One Stop Shop
• Admin duties
• Reception duties
• Customer service across a variety of tasks

Experience

• Dealing with customers face to face or by telephone

Skills & knowledge

• Excellent customer service skills
• Quickly recognising and meeting customer needs
• Excellent keyboard skills
• Computer literacy
• Understanding of Microsoft Office tools

Nice to have

• Experience delivering one or more council services
• Experience working in a team environment

What’s offered

• Annual leave starting at 34 days including bank holidays, rising with long service
• Option to buy four extra unpaid days for the Christmas closedown
• Local Government Pension Scheme with generous employer contributions
• Life cover at three times salary
• Investment in personal development
• Free car parking at Halton Borough Council sites
• Discounted shopping, car leasing and gym memberships
• Wellbeing hub and Employee Assistance Programme