Family Hub Administrator

HALTON BOROUGH COUNCIL; Liverpool City Region; On-site; GBP 11,000 - 15,000; Part time

Benefits offered by this job

34 days holiday

LGPS pension

Life Cover 3x salary

Personal development

Free car parking

Employee benefits platform

Job summary

Halton Borough Council is seeking a permanent Administration Officer to join the Family Hubs. You will provide high-quality administrative support, greet families, manage appointments, and maintain efficient office operations within Halton’s Family Hubs across the area.

The role requires Maths and English GCSEs, strong ICT skills, and prior experience in a busy front-desk environment. The hours are 20 per week with fixed days and times, offering a supportive team and a range of benefits.

Qualifications

• Maths and English GCSEs are essential.
• Experience in a busy reception setting.
• Experience using IT systems including Microsoft packages.

Responsibilities

• Be the first point of contact for parents, carers and professionals.
• Coordinate and schedule appointments, room bookings and meetings.
• Process purchase orders, invoices and petty cash; reconcile statements.
• Monitor building maintenance and ensure health, safety and security standards.

Skills

Customer service

Reception

Communication

IT literacy

Education

Maths and English GCSEs

Tools

Microsoft Office

Job description

Job Introduction

Halton is a vibrant local authority with a rich history and heritage, featuring three iconic bridges that connect communities across the River Mersey. Located in Cheshire, Halton boasts excellent transport links between Liverpool and Manchester, as well as close proximity to both Liverpool John Lennon and Manchester Airports.

Our progressive community strategy aims to bring about meaningful, long-term improvements that enhance lives. It's an exciting time to join us as we develop new policies and transform the way people access services.

We are immensely proud that when asked what's great about working for Halton, the most popular response from our workforce has been 'our colleagues'.

Our Team:

Halton Family Hubs are seeking a permanent Administration Officer to join our busy, front-line service welcoming local families into the Family Hubs across Halton. You will contribute to the smooth and effective running of the Hubs by ensuring high-quality administrative support, consistent processes, and a welcoming environment for families accessing the Family Hub services.

Your Contributions:

• Be the first point of contact for parents, children, carers and visiting professionals, creating a warm and inclusive environment
• Co-ordinate and schedule appointments, room bookings, training courses and multi-agency meetings
• Process purchase order, handle invoice receipts, manage petty cash and reconcile credit or accounts statements
• Monitor building maintenance, report hazards and help ensure the premises meet health, safety and security standards

The Administrator Officer should hold Maths and English GCSE qualifications and have experience in using IT systems including all Microsoft packages. Ideally, you will have experience working in a busy reception setting and supporting local families, demonstrating excellent customer service and communication skills.

Hours: 20 hrs per week -Wednesdays 12.30pm - 5.00pm, Thursday and Fridays 8.45 am - 5pm (half an hour lunch)

Our Offer:

Aside from working with a great team, our employees have access to a fantastic range of benefits, including:

• A generous annual holiday allowance starting at 34 days per year (including bank holidays), increasing with long service with the option to purchase an additional four-days of unpaid leave for our Annual Christmas Closedown
• Membership of our defined benefit, salary-linked Local Government Pension Scheme (LGPS) with generous employer contributions
• 3 x Salary Life Cover via Local Government Pension Scheme
• Investment in your personal development
• Free Car Parking at HBC sites
• Extensive employee benefits platform including discounted shopping, car leasing, gym memberships, wellbeing hub and Employee Assistance Programme.

Interviews will take place on week commencing 16th November 2026

At Halton Borough Council we want to ensure that our communities are represented across our workforce and a vital part of this is to encourage diversity in all respects. We are committed to making our recruitment practices barrier-free and tailored to best suit the needs and strength of the individual. This includes making adjustments for people with a disability, neurodiversity or with long-term health conditions. If you require accommodations, please reach out during the recruitment process so that we can make this the best possible experience for you - [e-mail]

Please refer to the attached Job Profile for further information about the role and our values