Customer Service Advisor - 34-Hour Hybrid Role

Jobsinkent; Sittingbourne; On-site; CAD 45,000 - 48,000; Full time

Benefits offered by this job

Free parking

Staff events and wellbeing

LGPS pension scheme

Life assurance

Job summary

Swale Borough Council is recruiting a full-time Customer Service Advisor to be the first point of contact for residents. You will handle high volumes of enquiries mainly by telephone, with email and face-to-face support at the Sheppey and Sittingbourne reception areas.

The role requires GCSE English & Maths, contact centre experience, and excellent typing and IT skills. We offer a 34-hour week, permanent contract, and a comprehensive benefits package.

Qualifications

• Experience in a contact centre environment.
• Excellent keyboard and IT skills.
• Strong communication skills.
• Positive, flexible, and proactive approach to work.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer enquiries via telephone, email and in person.
• Record and provide accurate information and advice while talking and typing.
• Deliver a professional, empathetic customer-focused service.
• Remain adaptable and resilient under pressure.

Skills

Contact centre

Communication

Typing

IT skills

Teamwork

Adaptability

Education

GCSE English & Maths

Tools

Typing speed

Job description

Swale Borough Council is recruiting a full-time Customer Service Advisor to be the first point of contact for residents. You will handle high volumes of enquiries mainly by telephone, with email and face-to-face support at the Sheppey and Sittingbourne reception areas.

The role requires GCSE English & Maths, contact centre experience, and excellent typing and IT skills. We offer a 34-hour week, permanent contract, and a comprehensive benefits package.