Customer Service Advisor - Multichannel Support

Welwyn Hatfield; Welwyn Garden City; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Flexible working

Free parking

Electric pool cars access

25 days annual leave

Job summary

Welwyn Hatfield Borough Council in Welwyn Garden City is seeking a friendly Customer Service Advisor (Career Grade) to be the first point of contact for customers across phone, email and live chat. This permanent, office-based role offers a clear path for progression within the Career Grade scheme.

You will log housing repairs, parking and planning queries in our CRM and housing systems, provide accurate information, support a wide range of queries and help residents with a courteous,

Qualifications

• Excellent communication skills and a professional approach.

Responsibilities

• Help customers across phone, email and Live Chat.

Skills

Excellent communication

Positive professional approach

Confidence with digital systems

Calm under pressure

Passion for customer service

Clear spoken English

Tools

CRM systems

Housing systems

Job description

Welwyn Hatfield Borough Council in Welwyn Garden City is seeking a friendly Customer Service Advisor (Career Grade) to be the first point of contact for customers across phone, email and live chat. This permanent, office-based role offers a clear path for progression within the Career Grade scheme.

You will log housing repairs, parking and planning queries in our CRM and housing systems, provide accurate information, support a wide range of queries and help residents with a courteous,