One Stop - Shift Leader

TN United Kingdom; United Kingdom; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Shift Leader to join their dynamic team in Ottery Saint Mary. In this role, you will oversee store operations, ensuring exceptional customer service and a well-maintained environment. You will lead a dedicated team, manage daily activities, and implement improvements to enhance store performance. This position offers flexible working arrangements and various benefits, making it an exciting opportunity for those looking to grow in a fast-paced retail environment. If you are passionate about customer service and team leadership, this role is perfect for you.

Benefits

10% discount in One Stop and Tesco stores

Discounts on clothing and mobile

Flexible working arrangements

Health checks and insurance discounts

Qualifications

• Experience in retail management or supervisory roles.
• Ability to lead and motivate a team effectively.

Responsibilities

• Lead the team to provide a seamless shopping experience.
• Manage store operations and ensure safety and security.
• Support store events and maintain cleanliness.

Skills

Customer Service

Team Leadership

Communication

Problem Solving

Time Management

Education

High School Diploma

Job description

Social network you want to login/join with:

One Stop - Shift Leader, Ottery Saint Mary

Client:

One Stop

Location:

Ottery Saint Mary, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

c55682e37965

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

Job Description:

One Stop • Ottery St Mary • Apply by 23-May-2025

About the role

Must be willing to work the Post Office and be flexible with shifts, including short notice.

What is in it for you

Job Description

We’re looking for a Shift Leader at One Stop, a Tesco subsidiary, in a fast-paced retail environment. You will oversee store activities, run duty shifts, and coordinate a team to maintain a clean, well-stocked store that exceeds customer expectations.

You will focus on improving customer service through coaching, understand store performance, and implement practical improvements. Ensuring safety and security is also key.

You will be Responsible For

• Leading the team to provide a seamless shopping experience
• Opening/closing the store, managing duty coverage, and making decisions prioritizing safety and customer service
• Acting as the point of contact during the Store Manager’s absence
• Supporting store events and community activities
• Maintaining store cleanliness and presentation
• Replenishing stock and managing point of sale displays
• Addressing overcharges and managing queues
• Scheduling staff breaks and managing staffing levels
• Following health and safety routines
• Communicating effectively with the team
• Seeking operational improvements and sharing ideas with the Store Manager
• Prioritizing customer needs and resolving queries
• Recognizing colleagues’ good service
• Addressing obstacles to service delivery
• Handling colleague queries or escalating as needed
• Managing store staffing, including cover for absences
• Being a Keyholder and attending alarm call outs
• Monitoring internal communications and ensuring timely actions
• Balancing service and replenishment tasks
• Supporting absence management and conducting return-to-work interviews
• Building relationships with Area Managers and People Partners
• For stores with a Post Office Local, managing daily Post Office operations and passing background checks

As a Shift Leader, you will embody One Stop’s Core Purpose and Values:

Core Purpose: Serving our customers, communities, and planet better every day.

Values:

• Customers are at the heart of everything we do
• We treat each other well
• We work as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, cash machines, parcel services, bill payments, and more.

Part of Tesco since 2003, our stores are open 7 days a week, with hours typically from 7 am to 10 pm.

Please Note:

We only recruit individuals above the school leaver’s age, which varies by country.

Benefits include:

• 10% discount in One Stop and Tesco stores
• Discounts on clothing, mobile, insurance, health checks, and more
• Flexible working arrangements
• Additional benefits as detailed in the full description