One Stop - Shift Leader

TN United Kingdom; Middlesbrough; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a dynamic team as a Shift Leader at a prominent retail store, where your leadership will enhance customer experiences and drive store performance. In this role, you will coordinate daily operations, manage a dedicated team, and ensure that the store meets high standards of cleanliness and product availability. You'll play a vital role in fostering a welcoming atmosphere and implementing strategies for continuous improvement. This is an exciting opportunity to make a meaningful impact in a fast-paced environment while enjoying a range of employee benefits and discounts.

Benefits

10% Discount in One Stop

10% Discount at Tesco & Tesco Cafe

20% Discount on F&F Clothing

10% discount at Tesco Mobile

20% off insurance at Tesco Bank

Discounted eye care through Vision Express

Discounted health checks at Tesco Pharmacy

Save as you earn scheme

WeCare support services

Flexible working options

Qualifications

• Experience in retail management or supervisory roles.
• Strong communication and leadership skills.

Responsibilities

• Coordinate the team to ensure a smooth shopping experience.
• Open and close the store, making key operational decisions.
• Support the Store Manager in community and charity events.

Skills

Team Coordination

Customer Service

Operational Management

Health and Safety Compliance

Problem Solving

Education

High School Diploma

Job description

Social network you want to login/join with:

One Stop • Middlesbrough • Apply by 17-May-2025

What is in it for you

Job Description

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, coordinating a team to deliver a clean and fully stocked store that exceeds customer expectations.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

You will have a great understanding of your store's performance and be the specialist in implementing practical actions for its improvement through a hands-on approach.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

1. Coordinate the team to deliver an easy shopping experience for the community.
2. Open and close the store, complete duty cover, and make decisions that benefit customers, colleagues, and safety.
3. Act as the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries.
4. Support the Store Manager in coordinating seasonal, community, and charity events to create an inclusive atmosphere.
5. Ensure the store is clean, tidy, and well-presented.
6. Prioritize replenishing products important to customers.
7. Ensure point of sale and shelf labels reflect high standards.
8. Address overcharges immediately and prevent reoccurrence.
9. Manage queues proactively to enhance the shopping experience.
10. Coordinate colleagues to meet daily priorities and manage breaks around trade patterns.
11. Be knowledgeable about the store and lead practical improvements.
12. Follow health and safety routines and ensure colleagues do the same.
13. Communicate effectively with the team and keep them informed.
14. Seek ways to simplify operations and share ideas with the Store Manager.
15. Always prioritize the customer and tailor service to their needs.
16. Resolve customer queries promptly, leaving them satisfied.
17. Recognize and celebrate colleagues providing excellent service.
18. Identify and help remove obstacles to excellent service.
19. Resolve colleague queries in the Store Manager’s absence or escalate when necessary.
20. Ensure proper staffing, reacting to absences by finding shift cover.
21. Act as a Keyholder, attending alarm call-outs to ensure safety and security.
22. Monitor and act on internal communications, ensuring timely messaging to colleagues.
23. Coordinate colleagues to meet store needs and communicate issues to the Store Manager.
24. Balance time between service and replenishment areas.
25. Support the Store Manager in managing staff absences and conducting return-to-work interviews.
26. Build relationships with Area Managers and People Partners, escalating issues and seeking coaching opportunities.
27. If the store has a Post Office Local, your duties will include the day-to-day operations of the post office. You will need to pass a financial and criminal background check to proceed. If you fail, the offer will be withdrawn.

As a Shift Leader, you will champion One Stop’s Core Purpose and Values:

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a range of products and services including fresh food, household essentials, and additional services like Post Office, cash machines, and more.

Part of Tesco since 2003, we operate from three distribution centers and serve communities across England and Wales.

Please Note

We only recruit individuals who have passed the school leaver’s age. Check your local school leaver age for eligibility.

Benefits

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)*
• 20% Discount on F&F Clothing in Tesco Stores*
• 10% discount at Tesco Mobile and exclusive deals
• 20% off insurance at Tesco Bank*
• Discounted eye care through Vision Express*
• Discounted health checks at Tesco Pharmacy*
• Discounted cash plans and other colleague deals
• Save as you earn scheme
• WeCare support services including online GP, mental health support, and more
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options